Question 1

What are target elements of change?

Accepted Answer

Target elements of change are the components of an organization that may be changed.They represent change levers that managers can push and pull to influence various aspects of an organization to diagnose problems and to identify change-related solutions.There are four targeted elements of change: organizational arrangements,social factors,methods,and people.As any change has a cascading effect on the organization,change in any one target element of change creates ripples across an organization.

Question 2

Discuss the internal forces of organizational change.

Accepted Answer

Internal forces for change come from ins...

Question 3

Naomi tends to attribute her success to her own talents while blaming her company's work culture for any failure.This is an example of:

Accepted Answer

A)   hindsight bias.
B)   self-serving bias.
C)   leniency error.
D)   fundamental attribution error.
E)   availability heuristic.F) A) and B)
G) C) and D)

Question 4

Briefly describe any two external forces for change.

Accepted Answer

There are four key external forces for change: demographic characteristics,technological advancements,market changes,and social and political pressures.Demographic characteristics: Organizations are changing employment benefits and aspects of the work environment in order to attract,motivate,and retain diverse employees.Organizations also are changing the way in which they design and market their products and services and design their store layouts based on generational differences.Further,persistently higher unemployment levels among young people around the world is creating a strong force for change by governments and organizations alike.Customer and market changes: Increasing customer sophistication is requiring organizations to deliver higher value in their products and services.Customers are simply demanding more now than they did in the past.With respect to market changes,companies are experiencing increased pressure to obtain more productivity because global competition is fierce.Swings in the economic cycle also spur a need to change in response to surging or falling demand for products,requiring companies to produce more or survive on less.

Question 5

The four main components of a systems model of change are diagnosis,intervention,evaluation,and feedback.

Accepted Answer

A) True 
 B)False

Question 6

Kotter's research reveals that it is ineffective to skip steps in the model proposed by him.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following represents the first step in Kotter's model of change?

Accepted Answer

A)   Generate short-term wins
B)   Create the guiding coalition
C)   Establish a sense of urgency
D)   Anchor new approaches in the culture
E)   Develop a vision and strategyF) A) and D)
G) C) and D)

Question 8

Managers can begin the changing process of the three-stage model by disconfirming the usefulness or appropriateness of employees' present behaviors or attitudes.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is a recipient characteristic that causes employees' resistance to change?

Accepted Answer

A)   Lack of tact
B)   Personality conflicts
C)   Failing to legitimize change
D)   Leadership style
E)   Past successF) A) and C)
G) None of the above

Question 10

_____ is the final step in Kotter's eight steps for leading organizational change

Accepted Answer

A)   Generating short-term wins
B)   Creating the guiding coalition
C)   Developing a vision and strategy
D)   Anchoring new approaches in the culture
E)   Establishing a sense of urgencyF) B) and D)
G) C) and D) D

Question 11

Resilience to change is a characteristic that is positively associated with recipients' willingness to accommodate or accept a specific organizational change.

Accepted Answer

A) True 
 B)False

Question 12

Change agents should not be afraid to modify the targeted elements of change based on employee resistance.

Accepted Answer

A) True 
 B)False

Question 13

_____ essentially represent change levers that managers can push and pull to influence various aspects of an organization.

Accepted Answer

A)   Strategic plans
B)   Refreezing activities
C)   Target elements of change
D)   Inputs
E)   Unfreezing activitiesF) B) and E)
G) A) and D)

Question 14

Enlist the components of the systems model of change and briefly describe the first two components.

Accepted Answer

These outline an organization'...

Question 15

In Kotter's eight steps for leading organizational change,which step corresponds most to the "refreezing" stage in Lewin's change model?

Accepted Answer

A)   Consolidating gains and producing more change
B)   Creating the guiding coalition
C)   Empowering broad-based action
D)   Anchoring new approaches in the culture
E)   Communicating the change visionF) A) and C)
G) A) and E)

Question 16

The four main components of a systems model are:

Accepted Answer

A)   target elements of change,unfreezing,refreezing,and evaluating.
B)   planning,initiating,controlling,and evaluating.
C)   strategic plans,organizing,intervening,and controlling.
D)   planning,intervening,outputs,and feedback.
E)   inputs,strategic plans,target elements of change,and outputs.F) A) and B)
G) B) and C)

Question 17

According to Lewin's model,the _____ stage focuses on creating the motivation to change.

Accepted Answer

A)   change
B)   unfreezing
C)   evaluation
D)   refreezing
E)   feedbackF) A) and D)
G) A) and B)

Question 18

John Kotter,an expert in leadership and change management,believes that organizational changes typically fail because:

Accepted Answer

A)   not all departments undergo coordinated changes at once.
B)   management fails to properly identify the required changes to be made.
C)   they take long periods of time to show the intended results.
D)   senior management makes a host of implementation errors.
E)   employees are resistant to any type of environmental change.F) B) and D)
G) B) and C)

Question 19

According to the systems model of change,target elements of change include all of the following EXCEPT:

Accepted Answer

A)   methods.
B)   organizational arrangements.
C)   people.
D)   outputs.
E)   social factors.F) D) and E)
G) A) and D)

Question 20

People are less likely to resist change when the change agent uses transformational leadership.

Accepted Answer

A) True 
 B)False

Exam 16: Managing Change and Organizational Learning

What are target elements of change?

Discuss the internal forces of organizational change.

Correct Answer
verified
Internal forces for change come from ins...
View Answer

Naomi tends to attribute her success to her own talents while blaming her company's work culture for any failure.This is an example of:

Correct Answer
verified

Briefly describe any two external forces for change.

The four main components of a systems model of change are diagnosis,intervention,evaluation,and feedback.

Correct Answer
verified

Kotter's research reveals that it is ineffective to skip steps in the model proposed by him.

Correct Answer
verified

Which of the following represents the first step in Kotter's model of change?

Correct Answer
verified

Managers can begin the changing process of the three-stage model by disconfirming the usefulness or appropriateness of employees' present behaviors or attitudes.

Correct Answer
verified

Which of the following is a recipient characteristic that causes employees' resistance to change?

Correct Answer
verified

_____ is the final step in Kotter's eight steps for leading organizational change

Correct Answer
verified
D

Resilience to change is a characteristic that is positively associated with recipients' willingness to accommodate or accept a specific organizational change.

Correct Answer
verified

Change agents should not be afraid to modify the targeted elements of change based on employee resistance.

Correct Answer
verified

_____ essentially represent change levers that managers can push and pull to influence various aspects of an organization.

Correct Answer
verified

Enlist the components of the systems model of change and briefly describe the first two components.

Correct Answer
verified
These outline an organization'...
View Answer

In Kotter's eight steps for leading organizational change,which step corresponds most to the "refreezing" stage in Lewin's change model?

Correct Answer
verified

The four main components of a systems model are:

Correct Answer
verified

According to Lewin's model,the _____ stage focuses on creating the motivation to change.

Correct Answer
verified

John Kotter,an expert in leadership and change management,believes that organizational changes typically fail because:

Correct Answer
verified

According to the systems model of change,target elements of change include all of the following EXCEPT:

Correct Answer
verified

People are less likely to resist change when the change agent uses transformational leadership.

Correct Answer
verified

Exam 16: Managing Change and Organizational Learning

What are target elements of change?

Discuss the internal forces of organizational change.

Correct AnswerverifiedInternal forces for change come from ins...View AnswerShow Answer

Naomi tends to attribute her success to her own talents while blaming her company's work culture for any failure.This is an example of:

Correct AnswerverifiedShow Answer

Briefly describe any two external forces for change.

The four main components of a systems model of change are diagnosis,intervention,evaluation,and feedback.

Correct AnswerverifiedShow Answer

Kotter's research reveals that it is ineffective to skip steps in the model proposed by him.

Correct AnswerverifiedShow Answer

Which of the following represents the first step in Kotter's model of change?

Correct AnswerverifiedShow Answer

Managers can begin the changing process of the three-stage model by disconfirming the usefulness or appropriateness of employees' present behaviors or attitudes.

Correct AnswerverifiedShow Answer

Which of the following is a recipient characteristic that causes employees' resistance to change?

Correct AnswerverifiedShow Answer

_____ is the final step in Kotter's eight steps for leading organizational change

Correct AnswerverifiedD

Resilience to change is a characteristic that is positively associated with recipients' willingness to accommodate or accept a specific organizational change.

Correct AnswerverifiedShow Answer

Change agents should not be afraid to modify the targeted elements of change based on employee resistance.

Correct AnswerverifiedShow Answer

_____ essentially represent change levers that managers can push and pull to influence various aspects of an organization.

Correct AnswerverifiedShow Answer

Enlist the components of the systems model of change and briefly describe the first two components.

Correct AnswerverifiedThese outline an organization'...View AnswerShow Answer

In Kotter's eight steps for leading organizational change,which step corresponds most to the "refreezing" stage in Lewin's change model?

Correct AnswerverifiedShow Answer

The four main components of a systems model are:

Correct AnswerverifiedShow Answer

According to Lewin's model,the _____ stage focuses on creating the motivation to change.

Correct AnswerverifiedShow Answer

John Kotter,an expert in leadership and change management,believes that organizational changes typically fail because:

Correct AnswerverifiedShow Answer

According to the systems model of change,target elements of change include all of the following EXCEPT:

Correct AnswerverifiedShow Answer

People are less likely to resist change when the change agent uses transformational leadership.

Correct AnswerverifiedShow Answer

Correct Answer
verified
Internal forces for change come from ins...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
D

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
These outline an organization'...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified