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Which of these abilities is NOT likely to help you as a workplace communicator?


A) the ability to perform research
B) the ability to solve problems
C) the ability to speak and write clearly
D) the ability to deflect attention

E) A) and C)
F) None of the above

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Which of these activities is NOT essential as you prepare to communicate technical information?


A) listening
B) reading
C) writing
D) speaking

E) A) and B)
F) A) and C)

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Chapter 1 cites three reasons for ensuring that technical communication is honest. The first is that being honest is the right thing to do. What is one other reason?

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The other two reasons are that...

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Which two things must you clearly understand in order to communicate successfully?


A) your audience and your purpose
B) your proposal and your audience
C) your documentation and measures of excellence
D) your software and your hardware

E) B) and C)
F) A) and C)

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Which of the following is involved in creating technical communication?


A) a company secretary writing a letter to a customer
B) an electrical engineer filling out a standardized form
C) a webmaster revising a company web page
D) a manager preparing an oral presentation
E) all of the above

F) B) and E)
G) None of the above

Correct Answer

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The engineering firm you work for is submitting a proposal to create an amphitheater at a state park. Proposals must be submitted in three-ring binders. You are in charge of assembling the binders. You decide to put section divider tabs and an index into each proposal binder. Which measure of excellence in technical communication does this decision reflect?


A) honesty
B) clarity
C) comprehensiveness
D) accessibility

E) B) and C)
F) C) and D)

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Which statement best explains how the concept of company branding is related to technical communication?


A) Branding is concerned with making money, and employees are paid to help companies make money.
B) Branding is concerned with the image that a company presents to the world, and that image includes its documents.
C) Branding is largely concerned with color choices, so a document must contain the company's colors.
D) Branding is concerned with slogans, and you might have to write a slogan for your department.

E) A) and B)
F) A) and C)

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Chapter 1 lists eight measures of excellence in technical communication. For example, excellent technical communication is honest. What are three other measures of excellence?

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The other seven measures of ex...

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Chapter 1 identifies correctness as a characteristic of good technical communication. In this context, correctness refers to the proper use of grammar and punctuation to accurately convey the intended meaning.

A) True
B) False

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Chapter 1 identifies three sets of factors to consider when communicating technical information. Which of the following is on this list?


A) image-related factors
B) technology-related factors
C) purpose-related factors
D) none of the above

E) C) and D)
F) B) and D)

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C

Generosity and honesty are characteristics of effective technical communicators.

A) True
B) False

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True

Chapter 1 states that technical communicators use design to increase readability and make their documents more effective. Which of the following is an example of a design feature?


A) easy-to-understand vocabulary
B) typography
C) definitions of key terms
D) effective topic sentences
E) all of the above

F) All of the above
G) A) and B)

Correct Answer

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B

Companies hiring technical professionals such as engineers, scientists, and programmers focus primarily on the technical abilities of the candidates they consider for employment.

A) True
B) False

Correct Answer

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Chapter 1 states that effective technical communication is honest. The chapter then presents three reasons it is important to be honest when communicating. Which of the following is NOT one of the reasons listed in Chapter 1?


A) It's the right thing to do.
B) If readers bring your dishonesty to the attention of your supervisor, your career may be negatively affected.
C) Readers can get hurt if you are dishonest.
D) You and your organization could face serious legal charges if you are dishonest.

E) B) and D)
F) B) and C)

Correct Answer

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Chapter 1 defines technical communication as a process encompassing which of the following?


A) documents and activities
B) documentation and analysis
C) process and analysis
D) diagramming and activities

E) A) and B)
F) C) and D)

Correct Answer

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Which of these is a measure of excellence in technical communication?


A) accuracy
B) terseness
C) plainness
D) celerity

E) A) and B)
F) B) and C)

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To make it easy for readers to find the information they need, many technical documents are made up of small, independent sections.

A) True
B) False

Correct Answer

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Chapter 1 identifies eight measures of excellence in technical communication. Which pair in the following list might seem contradictory?


A) accuracy and correctness
B) conciseness and clarity
C) comprehensiveness and conciseness
D) accessibility and professional appearance

E) None of the above
F) C) and D)

Correct Answer

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Which of these is a document-related factor you must consider when communicating on the job?


A) the amount of time you have to complete the communication task
B) the level of formality required in the final product
C) the number of resources available to help you complete the communication task
D) All responses are correct.

E) B) and D)
F) A) and C)

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For what reason do most organizations welcome both positive and negative comments on blog posts?

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Most organizations are willing...

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