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Organizational commitment should increase the likelihood that an individual will respond to a negative work event with voice or loyalty.

A) True
B) False

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The desire to remain a member of an organization due to emotional attachment to, and involvement with, that organization is called "_____ commitment."


A) continuance
B) affective
C) evaluative
D) normative
E) associative

F) C) and D)
G) A) and B)

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Transactional contracts are based on a narrow set of specific monetary obligations.

A) True
B) False

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______ adjustment, the extent to which expatriates have difficulty socializing and interacting with member of the host culture, can affect the level of organizational commitment in global organizations.


A) Interaction
B) Cultural
C) Work
D) Psychological
E) Relational

F) A) and D)
G) C) and E)

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Continuance commitment tends to create more of a passive form of loyalty.

A) True
B) False

Correct Answer

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Recently Seatm was added to the marketing team at Axon International.He will be starting at the company in two weeks.Sean has had the reputation of being an expert in ad campaigns and catching the nerve of the target audience.However, he also has the reputation of not getting along with anyone.He doesn't care much about where and for whom he works but is primarily motivated to achieve goals for himself and beat his own records.As soon as Amanda heard about Sean joining the team, she turned in her resignation.Ashton, another team member, called Sean and held a lunch meeting to express all the team members' concerns.He tried to reason with Sean to smooth things out before he formally joins the team.Sean can be described as a(n) _____.


A) star
B) lone wolf
C) citizen
D) apathetic
E) dog

F) A) and D)
G) A) and C)

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Voice is defined as a passive, constructive response to a negative work event that maintains public support for the situation while the individual privately hopes for improvement.

A) True
B) False

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Which of the following terms refers to the various people, places, and things that can inspire a desire to remain a member of an organization?


A) Focus of influence
B) Focus of commitment
C) Focus of attention
D) Focus of performance
E) Focus of dominance

F) All of the above
G) C) and D)

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Survivor syndrome refers to the anger, depression, fear, distrust, and guilt of the employees who remain after an organization downsizes.

A) True
B) False

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True

Jacklyn loves her job, admires her boss, believes in the goals and vision of the company.She can't imagine looking for or finding a better job.Jacklyn most likely would demonstrate ______.


A) a high level of organizational commitment
B) a normative level of organizational commitment
C) high performance
D) low performance
E) daydreaming and socializing

F) A) and B)
G) C) and D)

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A

Miranda works for the United Bank at Madison.She feels over-worked and dislikes her job profile.But Miranda cannot quit because she needs the job to repay her education loan.What type of commitment does Miranda have?


A) Continuance commitment
B) Normative commitment
C) Affective commitment
D) Cognitive commitment
E) Intuitive commitment

F) B) and C)
G) C) and E)

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A

Missing meetings is a form of _____ withdrawal.


A) psychological
B) physical
C) cultural
D) community
E) social

F) A) and B)
G) D) and E)

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Loyalty is defined as an active, constructive response to a negative work event in which individuals attempt to improve the situation.

A) True
B) False

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The term "focus of commitment" refers to all of the following EXCEPT:


A) supervisors.
B) company's top management.
C) salary.
D) specific coworkers.
E) industry regulations.

F) A) and B)
G) C) and D)

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"_____ commitment" is defined as a desire to remain a member of an organization because of an awareness of the costs associated with leaving it.


A) Continuance
B) Affective
C) Associative
D) Normative
E) Situational

F) All of the above
G) None of the above

Correct Answer

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Exit is defined as a passive, destructive response to a negative work event in which interest and effort on the job declines.

A) True
B) False

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Normative commitment from employees can result from all of these EXCEPT:


A) personal work principles of employees.
B) organizational socialization.
C) creating a feeling that the employee is in the organization's debt.
D) increasing the organization's charitable activities.
E) implementing a matrix structure in the organization.

F) C) and D)
G) None of the above

Correct Answer

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The compensatory forms model of withdrawal argues that the various withdrawal behaviors are positively correlated.

A) True
B) False

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Examples of psychological withdrawal include missing meetings and tardiness.

A) True
B) False

Correct Answer

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The set of actions that employees perform to avoid the work situation that may eventually culminate in the employee quitting the organization are referred to as _____ behavior.


A) productivity
B) commitment
C) performance
D) withdrawal
E) citizenship

F) B) and C)
G) B) and E)

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