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Exam 4: Business Processes

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Question 1

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How would you describe the Six Sigma methodology?

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Six Sigma is a business improvement methodology that focuses an organization on: understanding and managing customer requirements; aligning key business processes to achieve those requirements; utilizing rigorous data analysis to understand and ultimately minimize variation in those processes; and driving rapid and sustainable improvement to business processes.

Question 2

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Describe continuous improvement and business process reengineering and compare their advantages and disadvantages in relation to each other.

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Continuous improvement is the philosophy...

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Question 3

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A car wash services 200 customers in an hour on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour. An appropriate measure of productivity is:

Which of these statements about the SCOR model is best?

Your university sends a contingent of top-ranking officials to Las Vegas hotels to study ways to improve dormitory living conditions. This is an example of process benchmarking.

Mapping creates a common understanding of process activities, their results, and who performs the various steps.

The provost was puzzled as he read the enrollment report for the fall semester. The seven teaching units had all experienced a drop in enrollment, some of them were calamitous as shown in the table. Answer the following questions using the information provided in the table. Assume the same number of faculty taught in each college both semesters. a. Which college has the lowest productivity in 2017 and what is their productivity? b. Which college had the greatest productivity decline? c. Which college is the most productive in both 2016 and 2017? $\begin{array} { | c | c | c | c | } \hline \text { College } & \text { \# Student Credit Hours } & \text { \# Student Credit Hours } & \\&\text { Fall } 2017 & \text { Fall } 2016 & \text { Teaching Faculty } \\\hline \text { Business } & 55,000 & 65,000 & 75 \\\hline \text { Education } & 84,000 & 87,460 & 90 \\\hline \text { Fine Arts } & 12,000 & 13,590 & 45 \\\hline \text { Graduate } & 32,000 & 34,325 & 125 \\\hline \text { Liberal Arts } & 78,000 & 80,950 & 105 \\\hline \text { Math/Science } & 51,000 & 53,250 & 48 \\\hline\end{array}$

A professor is expected to cover 16 chapters in an operations management text each semester. One semester the professor dismisses class 30 minutes early every Monday and Friday and is able to cover only 12 chapters. What is the professor's efficiency?

What is the general procedure for developing a swim lane process map?

A car wash services 200 customers an hour on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour. They charge $10 per car for their standard wash job. Which of these changes would have the greatest positive impact on their productivity?

Cycle time is the total elapsed time needed to complete a business process.

________ is a process improvement philosophy that results in small, incremental changes while ________ is a process improvement philosophy that results in dramatic organizational changes.

A process that seeks to improve the performance of the main value-added and necessary, non-value-added activities is a(n)________ process.

In a process map, a circle represents a step or activity in the process.

One reason the SCOR model is widely accepted is its consistency. It mandates the same information and physical flows for all products, regardless of the degree of customization.

What is benchmarking and how do the two types differ?

In statistical terms, a process that achieves Six Sigma quality will generate about:

A maintenance worker maintains an alibi sheet of all work activities performed in an 8 hour shift. If the work standard is such that 90% efficiency is expected, what is the actual amount of time that should be documented?

A car wash services 200 customers in an hour on a lovely Saturday afternoon. The car wash employs 5 washers at $6 per hour and uses $50 of water and $5 of electricity per hour. They charge $10 per car for their standard wash job. Which of these changes would have the greatest positive impact on their productivity?

A set of logically related tasks or activities performed to achieve a defined business outcome is a: