Question 1

A(n) _____ is an area of personal capability that enables employees to perform their work successfully.

Accepted Answer

A)   competency
B)   entity
C)   identity
D)   duty
E)   opportunityF) A) and E)
G) None of the above

Question 2

A telework arrangement is easiest to implement for manufacturing workers.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following best describes job sharing?

Accepted Answer

A)   A work option in which two part-time employees carry out the tasks associated with a single job.
B)   Allowing full-time employees to choose start and end times within the guidelines specified by the organization.
C)   Empowering individual workers by adding more opportunities for specialization in their current job duties.
D)   Enlarging jobs by combining several relatively simple jobs to form a job with a wider range of tasks.
E)   Enlarging jobs by moving employees among several different jobs.F) A) and C)
G) A) and B)

Question 4

A limitation in using the PAQ is that it _____.

Accepted Answer

A)   applies exclusively to similar job profiles
B)   measures only the inputs of a work process
C)   fails to provide computerized reports
D)   requires incumbents to spend time filling the questionnaires
E)   results in abstract reports that are of limited useF) A) and D)
G) C) and D)

Question 5

In terms of the Job Characteristics Model,feedback refers to the extent to which _____.

Accepted Answer

A)   a job requires a variety of skills to carry out the tasks involved in the job and its duties
B)   employees are given the authority to make decisions
C)   performance appraisals are perceived as transparent and fair by employees
D)   a job requires a variety of skills to carry out the tasks involved
E)   a person receives clear information about performance effectiveness from the work itselfF) A) and D)
G) C) and D)

Question 6

Which of the following arrangements would qualify as job rotation?

Accepted Answer

A)   A receptionist is required to perform the jobs of file clerk and typist.
B)   Training housekeeping staff in front office functions through periods of alternating work arrangements.
C)   Members of the production team making decisions regarding how to resolve problems with customers.
D)   A manager participating in a meeting while on vacation with his family.
E)   A manager directing employees to stop production when quality standards are not met.F) C) and D)
G) None of the above

Question 7

Which of the following would qualify as a compressed workweek?

Accepted Answer

A)   Employees are required to be at work from 10:00 a.m. to 3:00 p.m. and can choose additional hours before/after this period.
B)   Two part-time employees work in different shifts and share the tasks of a specific job.
C)   Employees can work in the office two days a week and work from home the other three days.
D)   Employees can choose to work away from a centrally located work area.
E)   Employees are permitted to work 10 hours a day, Monday through Thursday.F) None of the above
G) B) and E)

Question 8

Joe has opted for a schedule where he works 40 hours over four days instead of working eight hours a day for five days,and gets a three-day off over the weekend.Joe's schedule can be termed a compressed workweek.

Accepted Answer

A) True 
 B)False

Question 9

The final stage in work flow analysis is to identify the _____.

Accepted Answer

A)   tangible outputs of a particular work unit
B)   operating procedures to be applied in production
C)   work processes used to generate the outputs of the work unit
D)   inputs used in the development of the work unit's product
E)   market forces of demand and supply for the outputsF) A) and B)
G) B) and D)

Question 10

Designing jobs that meet mental capabilities and limitations generally involves _____.

Accepted Answer

A)   allowing employees to opt for a compressed workweek schedule
B)   curbing autonomy and emphasizing error-free work
C)   increasing the amount of reporting requirements and documentation
D)   training employees to multi-task and self manage teams
E)   reducing the information-processing requirements of a jobF) C) and D)
G) A) and B)

Question 11

The _____ Questionnaire is a standardized job analysis questionnaire containing 194 questions about work behaviors,work conditions,and job characteristics that apply to a wide variety of jobs.

Accepted Answer

A)   Utilization Analysis
B)   Fleishman Job Analysis
C)   Work Flow Design
D)   Conjoint Analysis
E)   Position AnalysisF) B) and D)
G) A) and B)

Question 12

Thought-Creations Inc.,a publishing company in Manhattan conducted a survey on employee satisfaction.The results indicated that a majority of its support staff considered their jobs to be monotonous.In order to make the requisite change,the management decided to combine the job duties of assistants,typists,and file clerks into a single job that requires all three kinds of work.Which of the following techniques of job design did this move constitute?

Accepted Answer

A)   Job rotation
B)   Job review
C)   Job enrichment
D)   Job evaluation
E)   Job extensionF) All of the above
G) B) and D)

Question 13

Tech-Marketing Inc.,an advertising firm located in Ohio,requires its employees to be at work between the hours of 10:00 a.m.to 3:00 p.m.This work rule allows employees to work additional hours before or after the time period in order to work the full day.Identify the job design method implemented at Tech-Marketing.

Accepted Answer

A)   Zero-hour contract
B)   Flextime
C)   Compressed workweek
D)   Telework
E)   Retroactive overtimeF) A) and E)
G) B) and D)

Question 14

Work flow design is the process of analyzing the tasks necessary for the production of a product or service.

Accepted Answer

A) True 
 B)False

Question 15

Describe self-managing work teams.Also suggest steps to make such teams more effective.

Accepted Answer

Some organizations empower employees by ...

Question 16

Job enrichment differs from job rotation in that job enrichment:

Accepted Answer

A)   empowers workers by adding more decision-making authority to their jobs.
B)   transfers employees among several different jobs at the same hierarchical level.
C)   combines several relatively simple jobs to form a job with a wider range of tasks.
D)   provides the work option in which two employees mutually exchange work roles at the same organizational level.
E)   assesses of the relative dollar value of each job to the organization.F) D) and E)
G) C) and E)

Question 17

For analyzing technical skill levels,the best source for job information may be ____,who have vast experience rating a wide range of jobs.

Accepted Answer

A)   HR executives
B)   incumbents
C)   supervisors
D)   line managers
E)   external job analystsF) B) and C)
G) A) and B)

Question 18

A telework arrangement is generally difficult to set up for _____.

Accepted Answer

A)   editors
B)   software programmers
C)   manufacturing workers
D)   graphic designers
E)   accountantsF) C) and D)
G) D) and E)

Question 19

Work processes are the activities that a work unit's members engage in to produce a given output.

Accepted Answer

A) True 
 B)False

Question 20

The tasks,duties,and responsibilities (TDRs)of a job are non-observable actions.

Accepted Answer

A) True 
 B)False

Exam 4: Analyzing Work and Designing Jobs

Work processes are the activities that a work unit's members engage in to produce a given output.

Correct Answer
verified

Joe has opted for a schedule where he works 40 hours over four days instead of working eight hours a day for five days,and gets a three-day off over the weekend.Joe's schedule can be termed a compressed workweek.

Correct Answer
verified

A(n) _____ is an area of personal capability that enables employees to perform their work successfully.

Correct Answer
verified

Describe self-managing work teams.Also suggest steps to make such teams more effective.

Correct Answer
verified
Some organizations empower employees by ...
View Answer

For analyzing technical skill levels,the best source for job information may be ____,who have vast experience rating a wide range of jobs.

Correct Answer
verified

Correct Answer
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In terms of the Job Characteristics Model,feedback refers to the extent to which _____.

Correct Answer
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Which of the following would qualify as a compressed workweek?

Correct Answer
verified

The tasks,duties,and responsibilities (TDRs)of a job are non-observable actions.

Correct Answer
verified

A telework arrangement is easiest to implement for manufacturing workers.

Correct Answer
verified

The final stage in work flow analysis is to identify the _____.

Correct Answer
verified

A telework arrangement is generally difficult to set up for _____.

Correct Answer
verified

A limitation in using the PAQ is that it _____.

Correct Answer
verified

Designing jobs that meet mental capabilities and limitations generally involves _____.

Correct Answer
verified

Work flow design is the process of analyzing the tasks necessary for the production of a product or service.

Correct Answer
verified

Which of the following arrangements would qualify as job rotation?

Correct Answer
verified

The _____ Questionnaire is a standardized job analysis questionnaire containing 194 questions about work behaviors,work conditions,and job characteristics that apply to a wide variety of jobs.

Correct Answer
verified

Which of the following best describes job sharing?

Correct Answer
verified

Correct Answer
verified

Job enrichment differs from job rotation in that job enrichment:

Correct Answer
verified

Exam 4: Analyzing Work and Designing Jobs

Work processes are the activities that a work unit's members engage in to produce a given output.

Correct AnswerverifiedShow Answer

Joe has opted for a schedule where he works 40 hours over four days instead of working eight hours a day for five days,and gets a three-day off over the weekend.Joe's schedule can be termed a compressed workweek.

Correct AnswerverifiedShow Answer

A(n) _____ is an area of personal capability that enables employees to perform their work successfully.

Correct AnswerverifiedShow Answer

Describe self-managing work teams.Also suggest steps to make such teams more effective.

Correct AnswerverifiedSome organizations empower employees by ...View AnswerShow Answer

For analyzing technical skill levels,the best source for job information may be ____,who have vast experience rating a wide range of jobs.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

In terms of the Job Characteristics Model,feedback refers to the extent to which _____.

Correct AnswerverifiedShow Answer

Which of the following would qualify as a compressed workweek?

Correct AnswerverifiedShow Answer

The tasks,duties,and responsibilities (TDRs)of a job are non-observable actions.

Correct AnswerverifiedShow Answer

A telework arrangement is easiest to implement for manufacturing workers.

Correct AnswerverifiedShow Answer

The final stage in work flow analysis is to identify the _____.

Correct AnswerverifiedShow Answer

A telework arrangement is generally difficult to set up for _____.

Correct AnswerverifiedShow Answer

A limitation in using the PAQ is that it _____.

Correct AnswerverifiedShow Answer

Designing jobs that meet mental capabilities and limitations generally involves _____.

Correct AnswerverifiedShow Answer

Work flow design is the process of analyzing the tasks necessary for the production of a product or service.

Correct AnswerverifiedShow Answer

Which of the following arrangements would qualify as job rotation?

Correct AnswerverifiedShow Answer

The _____ Questionnaire is a standardized job analysis questionnaire containing 194 questions about work behaviors,work conditions,and job characteristics that apply to a wide variety of jobs.

Correct AnswerverifiedShow Answer

Which of the following best describes job sharing?

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Job enrichment differs from job rotation in that job enrichment:

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Some organizations empower employees by ...
View Answer

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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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