Question 1

Training dollars per employee is a business indicator of the success of an HR department's training programs.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is a business indicator of the success of the compensation system designed by the HR department of an organization?

Accepted Answer

A)   Competitiveness in the local labor market
B)   Ratio of average salary offers to average salary in community
C)   Relationship between pay and performance
D)   Employee satisfaction with pay
E)   Fairness of existing job evaluation system in assigning grades and salariesF) B) and D)
G) B) and C)

Question 3

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

Accepted Answer

A) True 
 B)False

Question 4

Measures of employees' performance should take the effects of situational constraints into account.

Accepted Answer

A) True 
 B)False

Question 5

Which one of the following is an advantage of a relational database?

Accepted Answer

A)   It facilitates the storage of employee information in a single, large file.
B)   It replicates the traditional method of filing employee data by name, a system that is strongly preferred by organizations worldwide.
C)   It helps HR staff in retrieving information about specific applicants.
D)   It helps people arrive at decisions that reflect expert knowledge.
E)   It is designed to exclusively meet the needs of the HR department.F) C) and E)
G) D) and E)

Question 6

Expert systems:

Accepted Answer

A)   can only be used by those employees who have proven expertise in a certain area.
B)   could cause errors if the user is fatigued or biased.
C)   are typically unstable.
D)   deliver quality at a very high cost.
E)   help many people to arrive at decisions that reflect the expert's knowledge.F) A) and E)
G) B) and D)

Question 7

In a learning organization,training is viewed as:

Accepted Answer

A)   a superfluous corporate ritual.
B)   an investment in the organization's human resources.
C)   the only driver of continued growth and sustainability.
D)   the primary means of retaining good employees.
E)   a tool to minimize organizational anarchy.F) A) and B)
G) B) and D)

Question 8

Define a high-performance work system.What are the elements of a high-performance work system? What is the role of HRM in such a system?

Accepted Answer

A high-performance work system is the ri...

Question 9

Most administrative and information-gathering activities in human resource management cannot be a part of e-HRM.

Accepted Answer

A) True 
 B)False

Question 10

Research supports the idea that employees' job satisfaction and job performance are unrelated.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a customer satisfaction measure that indicate the success of the compensation system designed by the HR department of an organization?

Accepted Answer

A)   Competitiveness in local labor market
B)   Ratio of average salary offers to average salary in community
C)   Per capita (average)  merit increases
D)   Percentage of overtime hours to straight time
E)   Ratio of recommendations for reclassification to number of employeesF) A) and E)
G) None of the above

Question 12

To create a learning organization,one challenge is to shift the focus of training away from merely generating and sharing knowledge toward a stronger focus on teaching skills.

Accepted Answer

A) True 
 B)False

Question 13

What is a learning organization? What are its key features?

Accepted Answer

A learning organization refers to an org...

Question 14

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as:

Accepted Answer

A)   continuous learning.
B)   critical thinking.
C)   innovation.
D)   cognition.
E)   groupthink.F) C) and D)
G) C) and E)

Question 15

What are the guidelines that describe how to make the performance management system support organizational goals?

Accepted Answer

The following guidelines describe how to...

Question 16

People experience _____ when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Accepted Answer

A)   burnout
B)   cognitive job satisfaction
C)   occupational intimacy
D)   diminished personal accomplishment
E)   emotional dissonanceF) B) and C)
G) B) and D)

Question 17

Which of the following exemplifies one of the most creative developments in human resource information systems technology?

Accepted Answer

A)   Decision support system
B)   Transactional processing system
C)   HR dashboard
D)   Expert system
E)   IntranetF) All of the above
G) B) and D)

Question 18

How can HR departments improve their performance?

Accepted Answer

In general,HR departments should be able...

Question 19

Research suggests that it is more effective to improve HRM practices as a whole than to focus on one or two isolated practices.

Accepted Answer

A) True 
 B)False

Question 20

A formal review of the outcomes of HRM functions,based on identifying key HRM functions and measures of business performance,is referred to as a(n) _____.

Accepted Answer

A)   balanced scorecard
B)   profit-and-loss statement
C)   evidence-based HRM
D)   job description
E)   HRM auditF) A) and B)
G) B) and C)

Exam 16: Creating and Maintaining High-Performance Organizations

Most administrative and information-gathering activities in human resource management cannot be a part of e-HRM.

Correct AnswerverifiedShow Answer

Measures of employees' performance should take the effects of situational constraints into account.

Correct AnswerverifiedShow Answer

Which of the following exemplifies one of the most creative developments in human resource information systems technology?

Correct AnswerverifiedShow Answer

To create a learning organization,one challenge is to shift the focus of training away from merely generating and sharing knowledge toward a stronger focus on teaching skills.

Correct AnswerverifiedShow Answer

Define a high-performance work system.What are the elements of a high-performance work system? What is the role of HRM in such a system?

Correct AnswerverifiedA high-performance work system is the ri...View AnswerShow Answer

In a learning organization,training is viewed as:

Correct AnswerverifiedShow Answer

Research suggests that it is more effective to improve HRM practices as a whole than to focus on one or two isolated practices.

Correct AnswerverifiedShow Answer

How can HR departments improve their performance?

Correct AnswerverifiedIn general,HR departments should be able...View AnswerShow Answer

Each employee's and each group's ongoing efforts to gather information and apply the information to their decisions in a learning organization is referred to as:

Correct AnswerverifiedShow Answer

The reward systems of an organization include the performance measures by which employees are judged and the methods of measuring performance.

Correct AnswerverifiedShow Answer

Research supports the idea that employees' job satisfaction and job performance are unrelated.

Correct AnswerverifiedShow Answer

A formal review of the outcomes of HRM functions,based on identifying key HRM functions and measures of business performance,is referred to as a(n) _____.

Correct AnswerverifiedShow Answer

Which of the following is a customer satisfaction measure that indicate the success of the compensation system designed by the HR department of an organization?

Correct AnswerverifiedShow Answer

Which one of the following is an advantage of a relational database?

Correct AnswerverifiedShow Answer

People experience _____ when they love their work,when they and their co-workers care about one another,and when they find their work meaningful.

Correct AnswerverifiedShow Answer

Expert systems:

Correct AnswerverifiedShow Answer

Training dollars per employee is a business indicator of the success of an HR department's training programs.

Correct AnswerverifiedShow Answer

What are the guidelines that describe how to make the performance management system support organizational goals?

Correct AnswerverifiedThe following guidelines describe how to...View AnswerShow Answer

What is a learning organization? What are its key features?

Correct AnswerverifiedA learning organization refers to an org...View AnswerShow Answer

Which of the following is a business indicator of the success of the compensation system designed by the HR department of an organization?

Correct AnswerverifiedShow Answer

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A high-performance work system is the ri...
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In general,HR departments should be able...
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The following guidelines describe how to...
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A learning organization refers to an org...
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