Question 1

Which of the following is true of rules?

Accepted Answer

A)   They are mandatory instructions.
B)   They are unwritten expectations of behavior.
C)   They are informal codes of conduct.
D)   They focus more on creating goals rather than achieving them.
E)   They are suggestions about best practices.F) A) and B)
G) A) and C)

Question 2

Obedience to a manager's authority is most consistent with Fayol's principle of:

Accepted Answer

A)   order.
B)   discipline.
C)   esprit de corps.
D)   equity.
E)   decentralizationF) A) and C)
G) A) and B)

Question 3

As a result of the application of scientific management principles, workers became increasingly dissatisfied.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following is true of norms?

Accepted Answer

A)   They are mandatory instructions that must be followed by all employees of a company.
B)   They are written instructions about desired behavior in the workplace.
C)   They are informal codes of conduct among employees in a particular company.
D)   They give detailed instructions about how to perform a certain aspect of a task.
E)   They specify actions to be taken under different circumstances to achieve specific company goals.F) B) and E)
G) A) and B)

Question 5

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where:

Accepted Answer

A)   employees are not sure of what is expected either of them or of each other.
B)   employees are held strictly accountable for their actions.
C)   managers face difficulty in tracking the assigned tasks.
D)   confused employees create havoc within the formal hierarchy of authority.
E)   order and discipline is undermined.F) C) and E)
G) All of the above

Question 6

Rules are formal written instructions that specify what workers should do on the job.

Accepted Answer

A) True 
 B)False

Question 7

In a bureaucracy, a manager's formal authority derives from:

Accepted Answer

A)   his or her social standing and personal contacts.
B)   informal rule-of-thumb knowledge.
C)   intuitive knowledge.
D)   codifying the new methods of performing tasks into written rules.
E)   the position he or she holds in the organization.F) C) and D)
G) C) and E) E

Question 8

Standard operating procedures are unwritten, informal codes of conduct that prescribe how people should act in particular situations.

Accepted Answer

A) True 
 B)False

Question 9

The Marketing Manager at RST Global Inc. developed a five-year marketing plan that was in stark contrast with the objectives outlined in the organization's strategic plan. Which of the principles of Henri Fayol does this go against?

Accepted Answer

A)   Order
B)   Line of authority
C)   Unity of command
D)   Unity of direction
E)   Span of controlF) C) and D)
G) None of the above

Question 10

Job specialization refers to:

Accepted Answer

A)   the process by which each position's formal authority in an organizational hierarchy is established.
B)   the process by which division of labor occurs as different workers gain expertise in tasks.
C)   the process by which subordinates receive orders and report to only one superior.
D)   the process by which members of different departments work together in cross-departmental teams to accomplish projects.
E)   the process by which employees explore new ways to improve how tasks are performed.F) B) and C)
G) None of the above

Question 11

The power to hold workers accountable for their actions and to make decisions about the use of organizational resources is known as:

Accepted Answer

A)   initiative.
B)   synergy.
C)   authority.
D)   esprit de corps.
E)   entropy.F) A) and B)
G) A) and C)

Question 12

_____ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

Accepted Answer

A)   Corporate variance
B)   Work sharing
C)   Management scalability
D)   Organizational structure
E)   Job rotationF) C) and D)
G) B) and C)

Question 13

EZtronics' approach to management is consistent with Theory Y because:

Accepted Answer

A)   managers at EZtronics control workers' behavior by means of rewards and punishments.
B)   managers at EZtronics closely supervise their subordinates.
C)   managers at EZtronics do not believe in giving workers any autonomy in solving problems.
D)   managers at EZtronics have created a work setting that allows workers to exercise initiative.
E)   managers at EZtronics have created a work setting that reflects a belief that workers are lazy.F) C) and D)
G) All of the above

Question 14

Which of the following is true of an open system?

Accepted Answer

A)   It is more likely to experience entropy than is a closed system.
B)   It uses resources from the external environment for internal processes, but does not return anything to the external environment.
C)   The input, process, and output stages in the production process are performed in the external environment.
D)   It is a self-contained system that is not affected by changes in its environment.
E)   It takes in resources from its external environment and converts them into goods that are then sent back to that environment for purchase by customers.F) None of the above
G) A) and B) E

Question 15

The Hawthorne effect suggests that workers' attitudes toward their managers affect the level of workers' performance.

Accepted Answer

A) True 
 B)False

Question 16

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Accepted Answer

A)   Esprit de corps
B)   Bureaucracy
C)   Adhocracy
D)   Synergy
E)   EntropyF) B) and D)
G) A) and D)

Question 17

Typically, managers in a mechanistic structure react more quickly to a changing environment than do managers in an organic structure.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is true of dual command?

Accepted Answer

A)   It causes confusion among subordinates.
B)   It strengthens order and discipline.
C)   It makes assessing a manager's authority easy.
D)   It was advocated by Henry Fayol.
E)   It exists when a subordinate receives orders from only one supervisorF) B) and E)
G) C) and D)

Question 19

What are the disadvantages of centralization of authority?

Accepted Answer

Centralization is the concentration of a...

Question 20

Scientific management practices allowed workers to define their own rights.

Accepted Answer

A) True 
 B)False

Exam 2: The Evolution of Management

Which of the following is true of rules?

Correct AnswerverifiedShow Answer

Obedience to a manager's authority is most consistent with Fayol's principle of:

Correct AnswerverifiedShow Answer

As a result of the application of scientific management principles, workers became increasingly dissatisfied.

Correct AnswerverifiedTrue

Which of the following is true of norms?

Correct AnswerverifiedShow Answer

When the tasks and authority associated with various positions in the organization are clearly specified, it creates a scenario where:

Correct AnswerverifiedShow Answer

Rules are formal written instructions that specify what workers should do on the job.

Correct AnswerverifiedShow Answer

In a bureaucracy, a manager's formal authority derives from:

Correct AnswerverifiedE

Standard operating procedures are unwritten, informal codes of conduct that prescribe how people should act in particular situations.

Correct AnswerverifiedShow Answer

The Marketing Manager at RST Global Inc. developed a five-year marketing plan that was in stark contrast with the objectives outlined in the organization's strategic plan. Which of the principles of Henri Fayol does this go against?

Correct AnswerverifiedShow Answer

Job specialization refers to:

Correct AnswerverifiedShow Answer

The power to hold workers accountable for their actions and to make decisions about the use of organizational resources is known as:

Correct AnswerverifiedShow Answer

_____ refers to a system of task and authority relationships that controls how employees use resources to achieve a company's goals.

Correct AnswerverifiedShow Answer

EZtronics' approach to management is consistent with Theory Y because:

Correct AnswerverifiedShow Answer

Which of the following is true of an open system?

Correct AnswerverifiedE

The Hawthorne effect suggests that workers' attitudes toward their managers affect the level of workers' performance.

Correct AnswerverifiedShow Answer

_____ refers to a formal system of organization and administration designed to ensure efficiency and effectiveness.

Correct AnswerverifiedShow Answer

Typically, managers in a mechanistic structure react more quickly to a changing environment than do managers in an organic structure.

Correct AnswerverifiedShow Answer

Which of the following is true of dual command?

Correct AnswerverifiedShow Answer

What are the disadvantages of centralization of authority?

Correct AnswerverifiedCentralization is the concentration of a...View AnswerShow Answer

Scientific management practices allowed workers to define their own rights.

Correct AnswerverifiedShow Answer

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True

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E

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E

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Centralization is the concentration of a...
View Answer

Correct Answer
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