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Exam 2: Values and Attitudes

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Question 61

Multiple Choice

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The extent to which an individual is personally involved with his or her work role is called:

A) Job involvement
B) Employee engagement
C) Organizational commitment
D) Organizational citizenship
E) Job satisfaction

F) A) and B)
G) A) and C)

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Question 62

True/False

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Organizational commitment exists to the degree that a person's values generally match the values that undergird a company's organizational culture.

A) True
B) False

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Question 63

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Openness to change is composed of self-direction and stimulation.

Which of the following statements about key workplace attitudes is false?

Research has demonstrated that organizational citizenship behavior is positively related to:

Low job satisfaction and low employee engagement imply lower task performance and higher employee turnover.

Gallup estimates that when an organization's employees are highly engaged, that organization is likely to be about 50 percent more productive.

Jane hated the idea of child labor. She believed that children should not be employed in any type of job. She worked in a factory that claimed that it did not employ children. However, news reports accused the company of employing young children. The psychological discomfort that Jane experienced when she heard this news is known as:

The behavioral component of an attitude is reflected in "I believe."

Genevieve is a very religious person who does much volunteer work for her church on weekends. When it came to selecting who would chair the United Fund drive for the department, her manager immediately thought of her and asked her to serve. The manager's action reflects the __________ model of job satisfaction.

The first step in combating bullying is to document the event in writing, particularly if the bully is your boss.

Personal attitudes affect behavior via intentions.

Positive employee attitudes and motivation are greatest when the work environment is consistent with employee values.

Define "organizational commitment." What drives organizational commitment? How can managers increase employees' organizational commitment?

Hedonism shares elements of both ______ and _________.

The basic idea of POS is that people are willing to work hard and commit to their organizations when they believe that the organization truly cares about their best interests.

Organizational commitment is an individual's perception about the terms and conditions of a reciprocal exchange between himself or herself and another party.

Luis has just learned that Brian, who has less experience and who does less work, receives a higher salary. Since learning this, Luis has been very unhappy and has started to look for another job. What model of job satisfaction best explains Luis's reactions?

Managers should attempt to reduce the negative effects of stress by improving job satisfaction and by encouraging employees to take work home.

Which of the following is not a key workplace attitude that managers should track?