Filters
Question type
Study Flashcards

Streamlining information encompasses all of the information contained within a single business process or unit of work,and its primary purpose is to support the performing of daily operational or structured decisions.

A) True
B) False

Correct Answer

verifed

verified

Product delivery is a customer-facing business process.

A) True
B) False

Correct Answer

verifed

verified

What form of processes include loan processing for a bank,claims processing for an insurance company,reservation processing for a hotel and baggage handling for an airline?


A) Customer-facing processes
B) Business-facing processes
C) Industry-specific customer-facing processes
D) All the answers are correct

E) A) and B)
F) A) and C)

Correct Answer

verifed

verified

As the product manager for the eatery division at Whole Foods,Jerry is responsible for analysing sales data to help him manage his team.Today Jerry is analysing his data using many different perspectives to identify different ways to improve his division.Which of the following common digital dashboard capabilities is Jerry using to analyse his department's success?


A) Slice-and-Dice
B) Competitive tables
C) Drill-down
D) Consolidation

E) A) and C)
F) B) and C)

Correct Answer

verifed

verified

What are the crucial steps companies perform to achieve their goals and objectives,and implement their strategies?


A) Critical success factors
B) Crucial success factors
C) Key performance indicators
D) Key performance factors

E) B) and C)
F) A) and B)

Correct Answer

verifed

verified

What is the primary goal of the As-Is process model?


A) To outline the process elements for the To-Be process
B) To create process choices for the As-Is process
C) To simplify,eliminate and improve the To-Be process
D) To analyse the To-Be process elements

E) A) and B)
F) All of the above

Correct Answer

verifed

verified

Bob Silver loves playing a game called World of Warcraft where he has the capability to create his own character and even his own life-like environment.Which AI system would you categorise World of Warcraft?


A) Multi-agent system
B) Expert system
C) Virtual reality
D) Fuzzy logic system

E) All of the above
F) A) and B)

Correct Answer

verifed

verified

When evaluating the six-step decision-making process,what occurs during the solution implementation step?


A) The process will begin again if the decisions made were incorrect
B) Definition of the problem as clearly and precisely as possible
C) Details of every solution possible including ideas that seem far fetched
D) The solution that best solves the problem is selected

E) B) and C)
F) A) and B)

Correct Answer

verifed

verified

Tom Watson is a manager for a McDonald's restaurant.Many of his key responsibilities include analysing data and making key decisions for the success of his store.Tom's store has been experiencing decreased sales for breakfast services over the past three months.Tom is unsure why breakfast revenues are down,while lunch and dinner revenues remain unchanged.Tom believes that he can drive revenue up by implementing a few different breakfast promotions,such as free coffee or hash browns with the purchase of a meal.Tom performs an extensive analysis of how continuous changes in breakfast promotions could impact his daily revenue.What type of DSS analysis is Tom performing?


A) Optimisation analysis
B) Sensitivity analysis
C) Transaction analysis
D) Goal-seeking analysis

E) All of the above
F) A) and D)

Correct Answer

verifed

verified

Bill Schultz works at a high power investment firm in Sydney.Bill is responsible for promoting the organisation's vision and creating the company-wide goals and strategies.He also monitors the overall strategic performance of the company and its direction for future business strategies.At what level of the organisational pyramid would you categorise Bill?


A) Strategic
B) Owner
C) Operational
D) Managerial

E) None of the above
F) B) and C)

Correct Answer

verifed

verified

What would a company like eBay or Amazon be constantly benchmarking?


A) MIS efficiency
B) MIS effectiveness
C) MIS efficiency and MIS effectiveness
D) Usability metrics only

E) A) and C)
F) None of the above

Correct Answer

verifed

verified

The structure of a typical organisation is similar to a pyramid,with different levels that require one consistent type of information to assist with all managerial decision making.

A) True
B) False

Correct Answer

verifed

verified

Strategic planning is a customer-facing business process.

A) True
B) False

Correct Answer

verifed

verified

An optimisation analysis finds the optimum value for a target variable by repeatedly changing other variables,subject to specified constraints.What can a manager determine by changing revenue and cost variables in an optimisation analysis?


A) Calculate the highest potential profits
B) Calculate employee benefit payments
C) Use this as an extension for a digital dashboard
D) Create production schedules

E) C) and D)
F) B) and C)

Correct Answer

verifed

verified

At the strategic decision-making level,employees develop,control and maintain core business activities.

A) True
B) False

Correct Answer

verifed

verified

What is drill-down capability?


A) Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
B) The ability to look at information from different perspectives
C) Enables users to get details,and details of details,of information
D) Finds the inputs necessary to achieve a goal such as a desired level of output

E) A) and D)
F) All of the above

Correct Answer

verifed

verified

The local florist in town is Cheryl Steffan who has been in business for over 20 years.Recently,Cheryl has noticed several complaints about delivery errors.Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking.Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness.What method did Cheryl follow to solve her delivery issues?


A) Modelled the As-Is process,fixed the errors and then created the To-Be process
B) Modelled the To-Be process,fixed the errors and then created the As-Is process
C) Moved directly to implementing the To-Be process,without analysing the As-Is process
D) Moved directly to implementing the As-Is process,without analysing the To-Be process

E) A) and C)
F) All of the above

Correct Answer

verifed

verified

What type of process includes order processing,customer service processing,sales processing,customer billing processing,and order shipping processing?


A) Customer-facing processes
B) Business-facing processes
C) Industry-specific customer facing processes
D) All the answers are correct

E) All of the above
F) C) and D)

Correct Answer

verifed

verified

Which of the below processes attempts to understand and measure the current process and make improvements?


A) Business process mapping
B) Business process re-engineering
C) Business process improvement
D) Business process model

E) B) and C)
F) All of the above

Correct Answer

verifed

verified

Which of the below offers a disadvantage for working virtually?


A) Increases in worker productivity
B) Increases in feelings of seclusion
C) Decreases in expenses for the company
D) Alleviation of congested roadways

E) A) and B)
F) All of the above

Correct Answer

verifed

verified

Showing 21 - 40 of 80

Related Exams

Exam 1

Competing in the Information Age

72 Questions

Exam 2

Connectivity

74 Questions

Exam 3

E-Business Mobile Business

70 Questions

Exam 5

Technical Fundamentals

73 Questions

Exam 6

Systems Development Project Management

77 Questions

Exam 7

Managing Enterprise Architecture

73 Questions

Exam 8

Databases-Business Intelligence

79 Questions

Exam 9

Supply Chain Management and Customer Relationship Management

71 Questions

Exam 10

Enterprise Resource Planning Collaboration Systems

78 Questions

Exam 11

Ethics, Privacy-Information Security

80 Questions

Exam 12

Future Trends

50 Questions

Show Answer