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Exam 2: Decision and Processes: Value Driven Business

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Question 31

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Business process management systems evaluate and improve processes that include both person-to-person workflow and system-to-system communications.

A) True
B) False

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Question 32

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Using systems thinking, we can see that the inputs for a transaction processing system are ______________ documents, the original transaction record.

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Question 33

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Which of the following represents an example of a technology that actually disrupts and slows workflow?

Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers toward the correct choice.

Describe artificial intelligence, and identify its five main types.

Which of the following is not considered a part of decision making at the managerial level?

What are measurements that evaluate results to determine whether a project is meeting its goals?

______________-seeking analysis finds the inputs necessary to achieve a goal such as a desired level of output.

As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team.Today, Jerry is analyzing his data using many different perspectives to identify different ways to improve his division.Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success?

Effectiveness MIS metrics include throughput, transaction speed, and system availability.

Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services?

What is the difference between the As-Is process model and the To-Be process model?

A(n) _________ agent is a special-purpose knowledge-based information system that accomplishes specific tasks on behalf of its users.

Differentiate among business process improvements, streamlining, and reengineering.

Review the following list of key terms and determine which one typically occurs during managerial business process improvement.

What is a category of AI that attempts to emulate the way the human brain works?

A transaction processing system (TPS) is the basic business system that assists operational-level analysts when making structured decisions.Which of the following is not an example of a TPS?

What are the three primary types of management information systems available to support decision making across the company levels?

Tom Watson is a manager for a McDonald's restaurant.Many of his key responsibilities include analyzing data and making key decisions for the success of his store.Tom's store has been experiencing decreased sales for breakfast services over the past 3 months.Tom is unsure why breakfast revenues are down while lunch and dinner revenues remain unchanged.Tom believes that he can drive revenue up by implementing a few different breakfast promotions, such as free coffee or hash browns with the purchase of a meal.Tom performs an extensive analysis of how continuous changes in breakfast promotions could affect his daily revenue.What type of DSS analysis is Tom performing?

Which of the following explains why a company would implement a BPR strategy?