Question 1

What is empathy? What does it include?

Accepted Answer

Empathy is the "ability to accurately pi...

Question 2

All outgoing messages are encoded and all incoming messages are decoded through a filter of lifetime experiences.

Accepted Answer

A) True 
 B)False

Question 3

Each person involved in interpersonal communication is both encoding and decoding meaning.

Accepted Answer

A) True 
 B)False

Question 4

_____ are most focused on logic, objectivity, and correct analysis.

Accepted Answer

A)  Intuitors
B)  Sensers
C)  Feelers
D)  Thinkers
E)  DelightersF) A) and D)
G) A) and E)

Question 5

Emotional _____ refers to a situation in which emotions control our behavior causing us to react without thinking.

Accepted Answer

A)  lateralization
B)  hijacking
C)  blackmail
D)  contagion
E)  referencingF) B) and E)
G) A) and D)

Question 6

Compared to networked communication, team communication allows teams to form and disband more informally and loosely.

Accepted Answer

A) True 
 B)False

Question 7

_____ is "rudeness and disregard for others in a manner that violates norms for respect."

Accepted Answer

A)  Emotional hijacking
B)  Empathy
C)  Cognitive dissonance
D)  Incivility
E)  Emotional laborF) B) and E)
G) A) and B)

Question 8

_____ communication refers to one-to-one communication that involves just a few individuals about work matters.

Accepted Answer

A)  Team
B)  Networked
C)  Leadership
D)  Concurrent
E)  PrivateF) B) and D)
G) C) and D)

Question 9

Which of the following facilitates a one-stop work space containing project and meeting information, shared files, and communication platforms?

Accepted Answer

A)  Texting
B)  Videoconference
C)  Webinar
D)  Social networking
E)  EmailF) A) and E)
G) B) and E)

Question 10

Since thinkers are most focused on harmony, when addressing them one should include personal comments and explain the impacts of decisions on people.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is an impact of low self-management on interpersonal communication?

Accepted Answer

A)  One directs conversations to topics that are important to self.
B)  One focuses exclusively on the task at hand without paying attention to rapport-building.
C)  One provides indirect and vague feedback and ideas to others.
D)  One frequently vents frustrations without a constructive work purpose.
E)  One is aware of his or her own emotional states and its related impacts on communication.F) B) and C)
G) A) and B)

Question 12

_____ tend to be more people-oriented and as a result, they focus heavily on harmony.

Accepted Answer

A)  Thinkers
B)  Sensers
C)  Feelers
D)  Intuitors
E)  DelightersF) C) and D)
G) B) and C)

Question 13

Which of the following is an asynchronous and dominant communication tool for one-to-one or one-to-many business messages?

Accepted Answer

A)  Videoconference
B)  Email
C)  Phone conversation
D)  Conference call
E)  WebinarF) B) and C)
G) A) and B)

Question 14

Which of the following is a guiding principle on improving civility in society and the workplace?

Accepted Answer

A)  Tell, don't ask.
B)  Ignore small things.
C)  Disagree graciously.
D)  Do not refrain from arguing.
E)  Keep a negative attitude.F) A) and E)
G) C) and D)

Question 15

Spoken messages in the workplace are low in control but high in richness.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following communicator styles is pragmatic and results-oriented?

Accepted Answer

A)  Feeler
B)  Senser
C)  Thinker
D)  Intuitor
E)  DelighterF) A) and B)
G) C) and D)

Question 17

What does control refer to in choosing a communication channel? What do planning and permanence mean?

Accepted Answer

Control refers to the degree to which co...

Question 18

In the context of communicator styles, which of the following is a characteristic of an intuitor?

Accepted Answer

A)  Focuses on future, experimental
B)  Focuses on correct analysis
C)  "People" person
D)  Focused on present, results-oriented
E)  Focuses on harmony, empathyF) A) and C)
G) A) and B)

Question 19

All outgoing messages are encoded and all incoming messages are decoded through:

Accepted Answer

A)  a filter of lifetime experiences.
B)  the process of injunction.
C)  the trickle-down effect.
D)  mapping activities.
E)  the process of habituation.F) C) and D)
G) A) and B)

Question 20

_____ are future-oriented, out-of-the-box thinkers.

Accepted Answer

A)  Intuitors
B)  Sensers
C)  Feelers
D)  Thinkers
E)  DelightersF) B) and D)
G) C) and D)

Exam 2: Interpersonal Communication and Emotional Intelligence

_____ is "rudeness and disregard for others in a manner that violates norms for respect."

Correct AnswerverifiedShow Answer

_____ tend to be more people-oriented and as a result, they focus heavily on harmony.

Correct AnswerverifiedShow Answer

Since thinkers are most focused on harmony, when addressing them one should include personal comments and explain the impacts of decisions on people.

Correct AnswerverifiedShow Answer

In the context of communicator styles, which of the following is a characteristic of an intuitor?

Correct AnswerverifiedShow Answer

_____ are most focused on logic, objectivity, and correct analysis.

Correct AnswerverifiedShow Answer

All outgoing messages are encoded and all incoming messages are decoded through a filter of lifetime experiences.

Correct AnswerverifiedShow Answer

What does control refer to in choosing a communication channel? What do planning and permanence mean?

Correct AnswerverifiedControl refers to the degree to which co...View AnswerShow Answer

All outgoing messages are encoded and all incoming messages are decoded through:

Correct AnswerverifiedShow Answer

Which of the following facilitates a one-stop work space containing project and meeting information, shared files, and communication platforms?

Correct AnswerverifiedShow Answer

Which of the following is an asynchronous and dominant communication tool for one-to-one or one-to-many business messages?

Correct AnswerverifiedShow Answer

Emotional _____ refers to a situation in which emotions control our behavior causing us to react without thinking.

Correct AnswerverifiedShow Answer

What is empathy? What does it include?

Correct AnswerverifiedEmpathy is the "ability to accurately pi...View AnswerShow Answer

_____ communication refers to one-to-one communication that involves just a few individuals about work matters.

Correct AnswerverifiedShow Answer

Which of the following is an impact of low self-management on interpersonal communication?

Correct AnswerverifiedShow Answer

_____ are future-oriented, out-of-the-box thinkers.

Correct AnswerverifiedShow Answer

Spoken messages in the workplace are low in control but high in richness.

Correct AnswerverifiedShow Answer

Each person involved in interpersonal communication is both encoding and decoding meaning.

Correct AnswerverifiedShow Answer

Compared to networked communication, team communication allows teams to form and disband more informally and loosely.

Correct AnswerverifiedShow Answer

Which of the following is a guiding principle on improving civility in society and the workplace?

Correct AnswerverifiedShow Answer

Which of the following communicator styles is pragmatic and results-oriented?

Correct AnswerverifiedShow Answer

Correct Answer
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Control refers to the degree to which co...
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Empathy is the "ability to accurately pi...
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Correct Answer
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