Question 1

Employee responses to job demands that are novel, unusual, or unpredictable are a part of

Accepted Answer

A)   job performance.
B)   adaptive task performance.
C)   job analysis.
D)   routine task performance.
E)   citizenship behavior.F) A) and B)
G) All of the above

Question 2

An artist, Martel is known for his bright canvases awash in extraordinary color combinations. His pieces bring tens of thousands of dollars at auction, and this allows him to pay the salary of assistants, such as Brendan. An aspiring young painter, Brendan mixes paints, cleans brushes, and maintains the inventory of art supplies in Martel's studio. The difference between their two positions is best described in organizational terms by saying that Martel's work involves ________ task performance.

Accepted Answer

A)   creative task performance, whereas Brendan's is primarily concerned with adaptive
B)   adaptive task performance, whereas Brendan's is primarily concerned with creative
C)   adaptive task performance, whereas Brendan's is primarily concerned with routine
D)   routine task performance, whereas Brendan's is primarily concerned with adaptive
E)   creative task performance, whereas Brendan's is primarily concerned with routineF) A) and E)
G) None of the above

Question 3

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Accepted Answer

A) True 
 B)False

Question 4

Serious organizational counterproductive behaviors include

Accepted Answer

A)   incivility.
B)   harassment.
C)   gossiping.
D)   sabotage.
E)   abuse.F) B) and E)
G) B) and C)

Question 5

Serious interpersonal counterproductive behaviors include

Accepted Answer

A)   sabotage.
B)   harassment.
C)   incivility.
D)   gossiping.
E)   wasting resources.F) A) and C)
G) A) and E)

Question 6

Emily, Shalonda, and Tomas all work at Terence Butler Life & Auto, an insurance agency. Their boss, Terence, has a very full schedule, but he knows he can rely on his three employees. Emily specifically takes on the role of attending all community-related meetings and functions where the agency might have a stake, and Shalonda helps out with constructive suggestions on the operation of the office. Tomas makes it his job to serve as unofficial representative for the agency, ensuring that it maintains a positive image not only with customers, but also with neighboring businesses and the community as a whole. These employees' actions are examples of

Accepted Answer

A)   creative task performance.
B)   organizational citizenship behavior.
C)   routine task performance
D)   adaptive task performance
E)   interpersonal citizenship behavior.F) B) and D)
G) A) and B)

Question 7

Personal aggression behaviors include

Accepted Answer

A)   incivility and abuse.
B)   incivility and sabotage.
C)   harassment and abuse.
D)   harassment and sabotage.
E)   harassment and substance abuse.F) All of the above
G) A) and E)

Question 8

Someone has been stealing from the company, and suspicion has fallen on Elizabeth. Her supervisors have evidence against her, and their suspicions are rightly compounded by the fact that she

Accepted Answer

A)   is not one of the company's better workers.
B)   has a tendency to be abusive toward coworkers.
C)   lacks education and is therefore more likely to steal.
D)   comes from a background where stealing is common.
E)   works as a cashier, a job likely to be associated with theft.F) None of the above
G) C) and E)

Question 9

The management at Consumer Research Systems, which has several hundred employees, is attempting to determine whether to apply the management by objectives (MBO)  or behaviorally anchored rating scales (BARS)  approach for evaluating job performance. In making their choice, they should consider the fact that

Accepted Answer

A)   MBO focuses on performance behaviors, whereas BARS emphasizes both performance behaviors and results.
B)   MBO emphasizes results as much as performance behaviors, whereas BARS focuses on performance behaviors.
C)   BARS allows for mutually agreed-upon objectives that are more measurable and specific that those associated with MBO.
D)   MBO uses "critical incidents"-short descriptions of effective and ineffective behaviors-which are not part of the BARS system.
E)   BARS permits employees and managers to agree on a time period for achieving objectives, whereas MBO leaves this open-ended.F) B) and E)
G) None of the above

Question 10

Behaviors that intentionally harm the organization's assets and possessions are referred to as

Accepted Answer

A)   production deviance.
B)   political deviance.
C)   property deviance.
D)   personal aggression.
E)   organizational aggression.F) A) and B)
G) D) and E)

Question 11

Explain the forced ranking method using Jack Welch's "vitality curve." How successful is it as a performance management technique?

Accepted Answer

Former General Electric chairman and CEO...

Question 12

________ is made up of behaviors that focus specifically on reducing the efficiency of work output.

Accepted Answer

A)   Political deviance
B)   Property deviance
C)   Personal aggression
D)   Political aggression
E)   Production devianceF) All of the above
G) A) and B)

Question 13

Historically, research on organizational behavior has focused on the ________ aspects of job performance.

Accepted Answer

A)   educational
B)   political
C)   interpersonal
D)   physical
E)   theoreticalF) A) and B)
G) D) and E)

Question 14

If organizations find it impractical to use job analysis to identify the set of behaviors needed to define task performance, they can use

Accepted Answer

A)   a job performance ranking.
B)   360-degree feedback.
C)   management by objectives.
D)   behaviorally anchored rating scales.
E)   the Occupational Information Network.F) B) and C)
G) A) and E)

Question 15

Knowledge work can best be defined as jobs that primarily

Accepted Answer

A)   require a graduate-level degree.
B)   are occupied by Ivy League graduates.
C)   concern scientific or technical activities.
D)   demand upper-level problem-solving skills.
E)   involve cognitive activity as opposed to physical activity.F) C) and E)
G) B) and C)

Question 16

Blake leads a design team that consists of four members, including himself, but the workload has become such that they need to add a fifth member. He is considering a variety of candidates, who have relatively equivalent skill sets when it comes to the work, and all are more or less equally easy to get along with. Given all this, Blake should be looking for a candidate who demonstrates

Accepted Answer

A)   a propensity for speaking well of the company to outsiders.
B)   the capacity for heading off problems before they arise.
C)   the ability come up with novel solutions to problems.
D)   a habit of keeping up with changes in the industry.
E)   a tendency to come to the aid of their coworkers.F) B) and E)
G) B) and C)

Question 17

Briefly discuss the four types of job performance management techniques.

Accepted Answer

Four of the most representative practice...

Question 18

As he labors at his keyboard, Antonio is discovering one negative consequence of the rise in jobs that involve knowledge work. This negative consequence is most likely the fact that

Accepted Answer

A)   employers will expect employees to account for their activities on a minute-by-minute basis.
B)   employers are more likely to demand that employees be at work eight hours a day, five days a week.
C)   employers may have unrealistic expectations about the speed at which employees can complete tasks.
D)   employees may have unrealistic expectations about the amount of money they can earn in particular jobs.
E)   employees are more likely to expect employers to give them extra days of paid vacation, as well as sick leave.F) C) and E)
G) B) and E)

Exam 2: Job Performance

________ is made up of behaviors that focus specifically on reducing the efficiency of work output.

Correct Answer
verified

Correct Answer
verified

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Correct Answer
verified

Personal aggression behaviors include

Correct Answer
verified

Explain the forced ranking method using Jack Welch's "vitality curve." How successful is it as a performance management technique?

Correct Answer
verified
Former General Electric chairman and CEO...
View Answer

Historically, research on organizational behavior has focused on the ________ aspects of job performance.

Correct Answer
verified

Someone has been stealing from the company, and suspicion has fallen on Elizabeth. Her supervisors have evidence against her, and their suspicions are rightly compounded by the fact that she

Correct Answer
verified

Correct Answer
verified

If organizations find it impractical to use job analysis to identify the set of behaviors needed to define task performance, they can use

Correct Answer
verified

Serious interpersonal counterproductive behaviors include

Correct Answer
verified

Behaviors that intentionally harm the organization's assets and possessions are referred to as

Correct Answer
verified

Correct Answer
verified

Employee responses to job demands that are novel, unusual, or unpredictable are a part of

Correct Answer
verified

Correct Answer
verified

Knowledge work can best be defined as jobs that primarily

Correct Answer
verified

As he labors at his keyboard, Antonio is discovering one negative consequence of the rise in jobs that involve knowledge work. This negative consequence is most likely the fact that

Correct Answer
verified

Serious organizational counterproductive behaviors include

Correct Answer
verified

Briefly discuss the four types of job performance management techniques.

Correct Answer
verified
Four of the most representative practice...
View Answer

Exam 2: Job Performance

________ is made up of behaviors that focus specifically on reducing the efficiency of work output.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

O*NET captures the "numerous small decisions" that separate the most effective organizations from their competitors.

Correct AnswerverifiedShow Answer

Personal aggression behaviors include

Correct AnswerverifiedShow Answer

Explain the forced ranking method using Jack Welch's "vitality curve." How successful is it as a performance management technique?

Correct AnswerverifiedFormer General Electric chairman and CEO...View AnswerShow Answer

Historically, research on organizational behavior has focused on the ________ aspects of job performance.

Correct AnswerverifiedShow Answer

Someone has been stealing from the company, and suspicion has fallen on Elizabeth. Her supervisors have evidence against her, and their suspicions are rightly compounded by the fact that she

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

If organizations find it impractical to use job analysis to identify the set of behaviors needed to define task performance, they can use

Correct AnswerverifiedShow Answer

Serious interpersonal counterproductive behaviors include

Correct AnswerverifiedShow Answer

Behaviors that intentionally harm the organization's assets and possessions are referred to as

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Employee responses to job demands that are novel, unusual, or unpredictable are a part of

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Knowledge work can best be defined as jobs that primarily

Correct AnswerverifiedShow Answer

As he labors at his keyboard, Antonio is discovering one negative consequence of the rise in jobs that involve knowledge work. This negative consequence is most likely the fact that

Correct AnswerverifiedShow Answer

Serious organizational counterproductive behaviors include

Correct AnswerverifiedShow Answer

Briefly discuss the four types of job performance management techniques.

Correct AnswerverifiedFour of the most representative practice...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Former General Electric chairman and CEO...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Four of the most representative practice...
View Answer