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To build better relations with customers and to achieve business objectives, an organization must embrace all communications channels and devise a(n)


A) external marketing plan
B) integrated communications strategy
C) media plan
D) business-to-business plan
E) event campaign

F) A) and B)
G) B) and D)

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Publicity objectives should take into account the media through which the message will be transmitted and the target audience reached by the media. Audience objectives are expressed in terms of


A) CPM
B) voice share
C) gross impressions
D) GRPs
E) market share

F) A) and D)
G) C) and D)

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A major challenge of event marketing and sponsorship is


A) targeting
B) public image
C) association scores
D) media coverage
E) measuring effectiveness

F) A) and B)
G) D) and E)

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What are the basic differences between advertising and public relations?

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In advertising, messages can be controll...

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How a company manages its public relations during a crisis is called


A) public affairs
B) lobbying
C) fundraising
D) reputation management
E) publicity

F) C) and D)
G) A) and C)

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The Air Canada Centre, Rogers Arena, Bell Centre and Rexall Place are examples of


A) ambush marketing
B) festival sponsorship
C) experiential marketing
D) venue sponsorship
E) advertising

F) A) and E)
G) B) and E)

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Unlike advertising, public relations is a form of communications


A) designed and created by agencies
B) free of any costs and controlled by no one
C) controlled and paid for by government
D) determined by the media
E) controlled and paid for by a sponsor

F) None of the above
G) C) and E)

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What criteria should be considered when planning public relations?

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The strategic role of public relations s...

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How well an organization manages a crisis situation has a direct impact on how the public perceives the outcome.

A) True
B) False

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The PR arsenal includes web sites, infomercials and rich media.

A) True
B) False

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Regardless of the situation or desired outcome, public relations objectives tend to be similar to


A) marketing objectives
B) government policies
C) sales promotion objectives
D) marketing objectives.
E) corporate mission statements

F) A) and B)
G) A) and E)

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This type of marketing focuses on giving target market customers a brand-relevant experience that adds value to their lives:


A) buzz marketing
B) public relations
C) event marketing
D) experiential marketing
E) word-of-mouth

F) A) and C)
G) C) and D)

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External publics are usually communicated with regularity.

A) True
B) False

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In an era of social responsibility, explain how companies foster a good public image in the communities in which they operate.

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Many companies encourage their employees...

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The partnership between a company like CIBC and a non-profit entity such as the Canadian Breast Cancer Foundation is referred to as


A) cause marketing
B) public relations
C) venue marketing
D) product placement
E) sponsorship

F) D) and E)
G) A) and B)

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One of the biggest disadvantages of public relations is


A) lack of control of the message
B) credibility
C) persuasiveness
D) doesn't sell products
E) doesn't build relationships

F) A) and B)
G) A) and C)

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Giving a product free to trendsetters who, in turn, influence others to hopefully purchase it is called product seeding.

A) True
B) False

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When a company uses a tactic that creates an emotional connection with a consumer, the company is using


A) experiential marketing
B) publicity
C) corporate advertising
D) sales promotion
E) event sponsorship

F) A) and E)
G) A) and C)

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Public relations can play a key role in


A) the mature stage of the life cycle
B) advertising campaigns
C) launching new products
D) the growth stage of the product life cycle
E) the decline stage of the product life cycle

F) None of the above
G) B) and D)

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In the area of sports sponsorship, the brands that sponsor the Olympics and FIFA World Cup are


A) rural
B) global
C) provincial
D) regional
E) local

F) None of the above
G) A) and C)

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