Question 1

A term regarding the search (amongst competitors and others)  for the best method of doing something and implementing the method to improve performance and meet or exceed goals is called:

Accepted Answer

A)   forecasting.
B)   conjecture.
C)   competencies.
D)   benchmarking.
E)   performance indicators.F) A) and C)
G) A) and E)

Question 2

The hospitality supervisor's day is so unpredictable that there is no point in planning ahead at all.

Accepted Answer

A) True 
 B)False  False

Question 3

The process of examining the responsibilities and difficulties of each job in order to determine which jobs are worth more than others is called:

Accepted Answer

A)   job analysis.
B)   contingency planning.
C)   strategic planning.
D)   job evaluation.E) A) and D)
F) A) and C)

Question 4

Unity of command refers to the:

Accepted Answer

A)   principle that each person should have only one boss.
B)   general manager's ultimate responsibility.
C)   number of employees one person supervises.
D)   supervisor's retained responsibility for tasks delegated.
E)   fact that we all have two bosses.F) A) and D)
G) A) and B)

Question 5

In the hospitality industry, as you carry them out is part of the planning process, you should never adjust your plans.

Accepted Answer

A) True 
 B)False

Question 6

Organizing is limited to top management; the supervisor simply administers the organization he/she has been given.

Accepted Answer

A) True 
 B)False

Question 7

Strategic planning:

Accepted Answer

A)   does not provide a workable solution and does not meet the stated objectives.
B)   is long-range planning to set organizational goals, objectives, and policies to determine strategies, tactics, and programs for achieving them.
C)   cannot be adapted to a change in the situation.
D)   is a one-time plan developed for a single occasion or purpose.
E)   Both a and cF) A) and B)
G) None of the above B

Question 8

Which of the following is not one of the steps involved in making a good plan?

Accepted Answer

A)   Define the goal, purpose, or problem, and set strategies of how to meet the goals.
B)   Develop alternative courses of action.
C)   Collect and evaluate data relevant to forecasting the future.
D)   Determine and evaluate any variables involved.
E)   None of the above.F) A) and D)
G) D) and E)

Question 9

In forecasting, if conditions tomorrow will be the same as yesterday, you should assume:

Accepted Answer

A)   sales will be the same.
B)   sales will be dependent on your location.
C)   sales will vary every day.
D)   Both a and b
E)   Both b and cF) B) and E)
G) A) and C)

Question 10

Most workers in routine jobs welcome changes that affect them because change gives them relief from boredom.

Accepted Answer

A) True 
 B)False

Question 11

An alternative plan for use in case the original plan does not work out is known as a(n) :

Accepted Answer

A)   alternative plan.
B)   contingency plan.
C)   standing plan.
D)   single-use plan.
E)   day-by-day plan.F) B) and E)
G) A) and D)

Question 12

If a situation occurs every day and staff is trained in the procedures, the supervisor's need to manage is reduced to seeing that the workers meet the standards set and dealing with unexpected events that the plan does not cover. The term that best describes this type of management is:

Accepted Answer

A)   management by exception.
B)   management by delegation.
C)   management exemption.
D)   humanistic management.E) All of the above
F) B) and C)

Question 13

A single-use plan is a standing plan used for one repeating task.

Accepted Answer

A) True 
 B)False

Question 14

A contingency plan is a standing plan for reducing risk.

Accepted Answer

A) True 
 B)False

Question 15

Mark is the manager of a popular local bistro. The staff in this bistro is trained extensively before they are allowed to work on their own. While at work Mark only watches to be sure everyone on the staff is carrying out their responsibilities. Occasionally, when an unexpected event occurs, Mark takes action. Make is managing by:

Accepted Answer

A)   exception.
B)   exemplification.
C)   exemption.
D)   excavation.E) A) and B)
F) None of the above

Question 16

Which of the following is not a key ingredient in the management by goals program?

Accepted Answer

A)   Critical analysis
B)   Goal specificity
C)   Who will do what
D)   Time limits
E)   Both b and cF) C) and D)
G) B) and E)

Question 17

Which of the following are not qualities of a good plan?

Accepted Answer

A)   A good plan is not flexible.
B)   A good plan is comprehensive.
C)   A good plan is specific.
D)   A good plan includes a necessary degree of risk.
E)   a and dF) A) and B)
G) B) and C)

Question 18

Long-range planning to set corporate goals and develop strategies for achieving them is called:

Accepted Answer

A)   strategic planning.
B)   contingency planning.
C)   forecasting.
D)   management by exception.
E)   planning by goals.F) A) and E)
G) A) and B) A

Question 19

Which is true about levels of planning?

Accepted Answer

A)   Top management planners in a large organization make long-range strategic plans.
B)   Top management should be looking at a one- and two-year horizon and deciding where the organization should be heading over that time span.
C)   Top management implements the organization's long-term goals on a smaller level and within shorter time frames.
D)   Both a and b
E)   All of the above.F) A) and D)
G) None of the above

Question 20

During certain parts of the day in the hospitality industry, the job controls the supervisor and you cannot plan this time.

Accepted Answer

A) True 
 B)False

Exam 3: Planning, Organizing, and Goal Setting

A term regarding the search (amongst competitors and others) for the best method of doing something and implementing the method to improve performance and meet or exceed goals is called:

Correct Answer
verified

The hospitality supervisor's day is so unpredictable that there is no point in planning ahead at all.

Correct Answer
verified
False

The process of examining the responsibilities and difficulties of each job in order to determine which jobs are worth more than others is called:

Correct Answer
verified

Unity of command refers to the:

Correct Answer
verified

In the hospitality industry, as you carry them out is part of the planning process, you should never adjust your plans.

Correct Answer
verified

Organizing is limited to top management; the supervisor simply administers the organization he/she has been given.

Correct Answer
verified

Strategic planning:

Correct Answer
verified
B

Which of the following is not one of the steps involved in making a good plan?

Correct Answer
verified

In forecasting, if conditions tomorrow will be the same as yesterday, you should assume:

Correct Answer
verified

Most workers in routine jobs welcome changes that affect them because change gives them relief from boredom.

Correct Answer
verified

An alternative plan for use in case the original plan does not work out is known as a(n) :

Correct Answer
verified

If a situation occurs every day and staff is trained in the procedures, the supervisor's need to manage is reduced to seeing that the workers meet the standards set and dealing with unexpected events that the plan does not cover. The term that best describes this type of management is:

Correct Answer
verified

A single-use plan is a standing plan used for one repeating task.

Correct Answer
verified

A contingency plan is a standing plan for reducing risk.

Correct Answer
verified

Correct Answer
verified

Which of the following is not a key ingredient in the management by goals program?

Correct Answer
verified

Which of the following are not qualities of a good plan?

Correct Answer
verified

Long-range planning to set corporate goals and develop strategies for achieving them is called:

Correct Answer
verified
A

Which is true about levels of planning?

Correct Answer
verified

During certain parts of the day in the hospitality industry, the job controls the supervisor and you cannot plan this time.

Correct Answer
verified

Exam 3: Planning, Organizing, and Goal Setting

A term regarding the search (amongst competitors and others) for the best method of doing something and implementing the method to improve performance and meet or exceed goals is called:

Correct AnswerverifiedShow Answer

The hospitality supervisor's day is so unpredictable that there is no point in planning ahead at all.

Correct AnswerverifiedFalse

The process of examining the responsibilities and difficulties of each job in order to determine which jobs are worth more than others is called:

Correct AnswerverifiedShow Answer

Unity of command refers to the:

Correct AnswerverifiedShow Answer

In the hospitality industry, as you carry them out is part of the planning process, you should never adjust your plans.

Correct AnswerverifiedShow Answer

Organizing is limited to top management; the supervisor simply administers the organization he/she has been given.

Correct AnswerverifiedShow Answer

Strategic planning:

Correct AnswerverifiedB

Which of the following is not one of the steps involved in making a good plan?

Correct AnswerverifiedShow Answer

In forecasting, if conditions tomorrow will be the same as yesterday, you should assume:

Correct AnswerverifiedShow Answer

Most workers in routine jobs welcome changes that affect them because change gives them relief from boredom.

Correct AnswerverifiedShow Answer

An alternative plan for use in case the original plan does not work out is known as a(n) :

Correct AnswerverifiedShow Answer

If a situation occurs every day and staff is trained in the procedures, the supervisor's need to manage is reduced to seeing that the workers meet the standards set and dealing with unexpected events that the plan does not cover. The term that best describes this type of management is:

Correct AnswerverifiedShow Answer

A single-use plan is a standing plan used for one repeating task.

Correct AnswerverifiedShow Answer

A contingency plan is a standing plan for reducing risk.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Which of the following is not a key ingredient in the management by goals program?

Correct AnswerverifiedShow Answer

Which of the following are not qualities of a good plan?

Correct AnswerverifiedShow Answer

Long-range planning to set corporate goals and develop strategies for achieving them is called:

Correct AnswerverifiedA

Which is true about levels of planning?

Correct AnswerverifiedShow Answer

During certain parts of the day in the hospitality industry, the job controls the supervisor and you cannot plan this time.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified
False

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
B

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
A

Correct Answer
verified

Correct Answer
verified