Question 1

Language is discriminatory when it ________.

Accepted Answer

A)  ​stereotypes,insults,or excludes people
B)  ​contains grammatical or mechanical errors
C)  ​lacks clarity and conciseness
D)  ​is not written in the reader's first languageE) A) and B)
F) All of the above

Question 2

When communicating internally in writing,you will probably use ________,which is the most prevalent communication channel in the workplace today.​

Accepted Answer

The answer of When communicating internally in writing,you will probably...

Question 3

You can manage and protect your professional "brand" online by posting thoughtfully to blogs,writing competent e-mails​,and ________.

Accepted Answer

A)  ​avoiding social media sites such as Twitter and Facebook
B)  ​updating your resume monthly
C)  ​making astute comments on social media sites
D)  ​choosing face-to-face interactions over writingE) None of the above
F) A) and B)

Question 4

Covering up incidents,abusing sick days,lying to a supervisor,taking credit for a colleague's ideas,and inflating grades on a résumé are examples of ________.

Accepted Answer

A)  breaking the law
B)  protecting your professional brand
C)  unethical actions
D)  workplace distrustE) A) and C)
F) B) and D)

Question 5

Which of the following is an advantage of written communication?

Accepted Answer

A)  Creates a permanent record
B)  Provides immediate feedback
C)  Is more personal than oral communication
D)  Is effective for delivering nonverbal cuesE) A) and C)
F) C) and D)

Question 6

One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.

Accepted Answer

A) True 
 B)False

Question 7

Discuss the importance of workplace ethics,including examples of (a)guidelines for ethical behavior and (b)questions to ask yourself when faced with ethical dilemmas.

Accepted Answer

Student answers will vary.
Ethics refer...

Question 8

Which of the following is an example of an informal organizational communication channel?

Accepted Answer

A)  A supervisor gives a performance appraisal to her subordinate.
B)  An employee suggests to his supervisor a way to increase productivity in his department.
C)  Research and development team members hold a virtual meeting to discuss ideas for future products.
D)  An employee starts a blog to share her personal work experiences,opinions,and observations.E) A) and C)
F) All of the above

Question 9

​A study by the National Association of Colleges and Employers revealed that a majority of employers consider a minimum GPA of ________ as a cutoff point when screening candidates.

Accepted Answer

A)  ​3.5
B)  ​3.0
C)  ​2.5
D)  ​2.0E) C) and D)
F) B) and D)

Question 10

The term "information worker" refers to an employee who is responsible for creating and maintaining company databases.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is an example of external organizational communication?

Accepted Answer

A)  An employee performance appraisal
B)  A brochure sent to a prospective customer
C)  A report recommending a change in company procedure
D)  An e-mail message to employees about an upcoming training seminarE) All of the above
F) B) and D)

Question 12

E-mail is considered a leaner medium than face-to-face communication.​

Accepted Answer

A) True 
 B)False

Question 13

The 21st-century economy depends mainly on ________.

Accepted Answer

A)  raw materials
B)  manufacturing
C)  information and knowledge
D)  physical laborE) A) and B)
F) A) and C)

Question 14

________________ communication includes exchanging ideas and messages with customers,suppliers,the government,and the public.

Accepted Answer

The answer of ________________ communication includes exchanging ideas and messages...

Question 15

The three primary business communication functions are to inform,to persuade,and to entertain.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following statements about writing skills is most accurate?

Accepted Answer

A)  Writing skills in today's workplace are an advantage,but they are not a necessity.
B)  Only the very top level of salaried employees need good writing skills.
C)  Having good writing skills can improve your chances for promotion and can result in higher earnings.
D)  Today's communication technologies have made writing obsolete.E) A) and B)
F) A) and D)

Question 17

Which of the following statements about laws is least accurate?

Accepted Answer

A)  People in accounting and finance should be aware of the Sarbanes-Oxley Act.
B)  Anything published on the Internet is in the public domain and can be used freely.
C)  Assume that anything produced privately after 1989 is copyrighted.
D)  The concept of fair use gives individuals limited rights to use copyrighted materials without requiring permission.E) None of the above
F) B) and C)

Question 18

One challenge posed by flatter organizations is that ​every employee must be a skilled communicator.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following statements comparing oral and written communication is mostaccurate?

Accepted Answer

A)  Written communication provides a permanent record only if it is sent as a hard copy,printed message.
B)  Written messages do not require as much thought as oral messages.
C)  One advantage of oral communication such as a face-to-face meeting is that it allows for immediate feedback.
D)  Oral communication is preferred when presenting formal or complex ideas.E) B) and C)
F) C) and D)

Question 20

Explain why having strong writing skills is important in today's digital world.

Accepted Answer

Student answers will vary and should tou...

Exam 1: Business Communication in the Digital Age

Which of the following is an example of external organizational communication?

Correct AnswerverifiedShow Answer

Which of the following statements about laws is least accurate?

Correct AnswerverifiedShow Answer

E-mail is considered a leaner medium than face-to-face communication.​

Correct AnswerverifiedShow Answer

Which of the following statements comparing oral and written communication is mostaccurate?

Correct AnswerverifiedShow Answer

You can manage and protect your professional "brand" online by posting thoughtfully to blogs,writing competent e-mails​,and ________.

Correct AnswerverifiedShow Answer

One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.

Correct AnswerverifiedShow Answer

Which of the following statements about writing skills is most accurate?

Correct AnswerverifiedShow Answer

The 21st-century economy depends mainly on ________.

Correct AnswerverifiedShow Answer

One challenge posed by flatter organizations is that ​every employee must be a skilled communicator.

Correct AnswerverifiedShow Answer

Which of the following is an advantage of written communication?

Correct AnswerverifiedShow Answer

Discuss the importance of workplace ethics,including examples of (a)guidelines for ethical behavior and (b)questions to ask yourself when faced with ethical dilemmas.

Correct AnswerverifiedStudent answers will vary.​Ethics refer...View AnswerShow Answer

When communicating internally in writing,you will probably use ________,which is the most prevalent communication channel in the workplace today.​

Correct AnswerverifiedShow Answer

Which of the following is an example of an informal organizational communication channel?

Correct AnswerverifiedShow Answer

​A study by the National Association of Colleges and Employers revealed that a majority of employers consider a minimum GPA of ________ as a cutoff point when screening candidates.

Correct AnswerverifiedShow Answer

________________ communication includes exchanging ideas and messages with customers,suppliers,the government,and the public.

Correct AnswerverifiedShow Answer

Language is discriminatory when it ________.

Correct AnswerverifiedShow Answer

Explain why having strong writing skills is important in today's digital world.

Correct AnswerverifiedStudent answers will vary and should tou...View AnswerShow Answer

Covering up incidents,abusing sick days,lying to a supervisor,taking credit for a colleague's ideas,and inflating grades on a résumé are examples of ________.

Correct AnswerverifiedShow Answer

The three primary business communication functions are to inform,to persuade,and to entertain.

Correct AnswerverifiedShow Answer

The term "information worker" refers to an employee who is responsible for creating and maintaining company databases.

Correct AnswerverifiedShow Answer

Correct Answer
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Correct Answer
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E-mail is considered a leaner medium than face-to-face communication.

Correct Answer
verified

Correct Answer
verified

You can manage and protect your professional "brand" online by posting thoughtfully to blogs,writing competent e-mails,and ________.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

One challenge posed by flatter organizations is that every employee must be a skilled communicator.

Correct Answer
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Correct Answer
verified

Correct Answer
verified
Student answers will vary.
Ethics refer...
View Answer

When communicating internally in writing,you will probably use ________,which is the most prevalent communication channel in the workplace today.

Correct Answer
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Correct Answer
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A study by the National Association of Colleges and Employers revealed that a majority of employers consider a minimum GPA of ________ as a cutoff point when screening candidates.

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
Student answers will vary and should tou...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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