Question 1

To save yourself time and ensure consistency of your "professional brand," you should prepare a generic résumé to send for every position that interests you.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following situations would most likely require persuasion within an organization?

Accepted Answer

A)  Asking employees to attend training sessions on a new software for entering timesheets
B)  Telling employees about the new health insurance prescription drug compensation plan
C)  Asking employees to participate in an exercise program to improve  wellness and to reduce health insurance costs
D)  Informing employees about a change in shuttle servicesE) A) and C)
F) None of the above

Question 3

List two advantages of properly documenting research data. ​

Accepted Answer

Students should list two of the followin...

Question 4

Use the body of a persuasive request to gain your reader's attention and interest.

Accepted Answer

A) True 
 B)False

Question 5

​The first step in preparing a report is locating information to support your ideas.

Accepted Answer

A) True 
 B)False

Question 6

One of the best online sources for jobs is a company's own website.​

Accepted Answer

A) True 
 B)False

Question 7

Ellen wants to create a blog for her business. What is the best advice for her to follow?

Accepted Answer

A)  ​Craft a catchy but concise title such as Five Ways to Ace an Interview.
B)  Provide details in the opening where they will not be missed by her readers.
C)  ​Avoid including visuals because they will distract her reader.
D)  ​Don't worry about her wording, especially her grammar, punctuation, and mechanics.E) A) and B)
F) C) and D)

Question 8

Which of the following is the best advice for proofreading long, complex documents?

Accepted Answer

A)  Proofread complex documents immediately after writing while your thoughts are still fresh.
B)  Thoroughly proofread your document only once.
C)  Expect to find mistakes.
D)  Rely completely on a spell-checking program to find any errors.E) None of the above
F) A) and B)

Question 9

Which of the following situations might require a feasibility report?

Accepted Answer

A)  Relaying t he status of a large construction project
B)  The reporting of monthly sales figures for all divisions
C)  The investigation results of implementing an on-site employee exercise facility
D)  A one-page summary of a long article in The New York TimesE) None of the above
F) C) and D)

Question 10

Which of the following sentences uses positive language?

Accepted Answer

A)  Your order cannot be shipped before June 1.
B)  Your August 15 letter claims that your new computer is malfunctioning.
C)  We can't provide a free printer with your purchase of a computer.
D)  We look forward to completing your order when we receive your credit card information.E) A) and B)
F) B) and C)

Question 11

​Ethan wrote the proposal for MPEX Associates and submitted it on May 1 is an example of a

Accepted Answer

A)  simple sentence.
B)  c​ompound sentence.
C)  complex sentence.
D)  ​compound-complex sentence.E) B) and D)
F) None of the above

Question 12

With what type of audience should speakers use a dynamic, entertaining delivery style by incorporating large gestures and movement?

Accepted Answer

A)  Hostile
B)  Friendly
C)  Neutral
D)  UninterestedE) All of the above
F) A) and D)

Question 13

Most e -mail messages should be organized using the direct strategy.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following openings is most appropriate for a straightforward claim letter?

Accepted Answer

A)  You have sold me jewelry for three years, and you have never failed to deliver nice merchandise in the past.
B)  On April 2 I opened your delivery containing the chain (Item No. 544558-15454) I ordered on March 1.
C)  Please replace this damaged 18-inch sterling silver herringbone chain received as part of Order No. 248-21.
D)  I am very upset with the broken 18-inch sterling silver herringbone chain in your recent shipment because I had no necklace to wear to my son's wedding!E) C) and D)
F) A) and B)

Question 15

All of the following are advantages of the direct strategy except

Accepted Answer

A)  saving the reader's time.
B)  providing a buffer to bad news.
C)  setting a proper frame of mind.
D)  reducing frustration.E) B) and C)
F) All of the above

Question 16

Revise the following sentence to avoid misplaced modifiers: 
Waiting for the interview, sweat formed on Rich.

Accepted Answer

Waiting for the inte...

Question 17

When you have a conversation with someone from another culture, you can reduce misunderstandings if you

Accepted Answer

A)  speak in short sentences.
B)  accept a yes or a nod to affirm comprehension.
C)  wait until you finish a long explanation to request feedback.
D)  use lots of slang to demonstrate your knowledge of your culture's language.E) A) and B)
F) All of the above

Question 18

What is the best advice for you to follow when writing a persuasive claim message?

Accepted Answer

A)  ​Suggest that you have been intentionally deceived by the company.
B)  Provide a comprehensive chronology of all details of the claim.
C)  Close the message with a clear statement of what you want done.
D)  ​Include original documentation of invoices, shipping orders, warranties, or payments.E) A) and D)
F) None of the above

Question 19

Identify one difference and ​one similarity between e-mails and memos.

Accepted Answer

Students should list one of the foll...

Question 20

I am sending this message to let you know that Tuesday's meeting has been cancelled is ineffective because it contains a long lead-in.

Accepted Answer

A) True 
 B)False

Exam 15: Essentials of Electrocardiography

To save yourself time and ensure consistency of your "professional brand," you should prepare a generic résumé to send for every position that interests you.

Correct AnswerverifiedShow Answer

Use the body of a persuasive request to gain your reader's attention and interest.

Correct AnswerverifiedShow Answer

Which of the following situations might require a feasibility report?

Correct AnswerverifiedShow Answer

When you have a conversation with someone from another culture, you can reduce misunderstandings if you

Correct AnswerverifiedShow Answer

Which of the following situations would most likely require persuasion within an organization?

Correct AnswerverifiedShow Answer

With what type of audience should speakers use a dynamic, entertaining delivery style by incorporating large gestures and movement?

Correct AnswerverifiedShow Answer

​Ethan wrote the proposal for MPEX Associates and submitted it on May 1 is an example of a

Correct AnswerverifiedShow Answer

Ellen wants to create a blog for her business. What is the best advice for her to follow?

Correct AnswerverifiedShow Answer

Which of the following is the best advice for proofreading long, complex documents?

Correct AnswerverifiedShow Answer

Identify one difference and ​one similarity between e-mails and memos.

Correct Answerverified​ ​Students should list one of the foll...View AnswerShow Answer

Revise the following sentence to avoid misplaced modifiers: Waiting for the interview, sweat formed on Rich.

Correct AnswerverifiedWaiting for the inte...View AnswerShow Answer

All of the following are advantages of the direct strategy except

Correct AnswerverifiedShow Answer

One of the best online sources for jobs is a company's own website.​

Correct AnswerverifiedShow Answer

Which of the following openings is most appropriate for a straightforward claim letter?

Correct AnswerverifiedShow Answer

Most e -mail messages should be organized using the direct strategy.

Correct AnswerverifiedShow Answer

What is the best advice for you to follow when writing a persuasive claim message?

Correct AnswerverifiedShow Answer

​The first step in preparing a report is locating information to support your ideas.

Correct AnswerverifiedShow Answer

I am sending this message to let you know that Tuesday's meeting has been cancelled is ineffective because it contains a long lead-in.

Correct AnswerverifiedShow Answer

List two advantages of properly documenting research data. ​

Correct AnswerverifiedStudents should list two of the followin...View AnswerShow Answer

Which of the following sentences uses positive language?

Correct AnswerverifiedShow Answer

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Correct Answer
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Correct Answer
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Ethan wrote the proposal for MPEX Associates and submitted it on May 1 is an example of a

Correct Answer
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Correct Answer
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Correct Answer
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Identify one difference and one similarity between e-mails and memos.

Correct Answer
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Students should list one of the foll...
View Answer

Correct Answer
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Waiting for the inte...
View Answer

Correct Answer
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One of the best online sources for jobs is a company's own website.

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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The first step in preparing a report is locating information to support your ideas.

Correct Answer
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Correct Answer
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List two advantages of properly documenting research data.

Correct Answer
verified
Students should list two of the followin...
View Answer

Correct Answer
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