Question 1

The ratio of good output to quantity of raw material input is called

Accepted Answer

A)  nondefective productivity.
B)  process yield.
C)  worker quality measurement.
D)  total quality productivity.
E)  quantity/quality ratio.F) B) and E)
G) B) and C)

Question 2

Suppose a country's productivity last year was 84. If this country's productivity growth rate of 5 percent is to be maintained, this means that this year's productivity will have to be:

Accepted Answer

A)  88.2.
B)  79.8.
C)  82.8.
D)  78.9.
E)  4.2.F) None of the above
G) A) and B)

Question 3

A productivity increase in one operation that does not improve overall productivity of the business is not

Accepted Answer

A)  worthwhile.
B)  trivial.
C)  competence-destroying.
D)  an order winner.
E)  an order qualifier.F) A) and E)
G) B) and E)

Question 4

Productivity is defined as the ratio of input to output.

Accepted Answer

A) True 
 B)False

Question 5

Which mission stragegy has a narrow scope?

Accepted Answer

A)  strategic
B)  common
C)  organizational
D)  operational
E)  tacticalF) A) and E)
G) A) and D)

Question 6

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of ______________ becoming ____________ over time.

Accepted Answer

A)  tactical implications; strategic
B)  strategic implications; tactical
C)  order winners; order qualifiers
D)  profitability factors; productivity factors
E)  order qualifiers; order winnersF) A) and D)
G) C) and E)

Question 7

For an organization to grow its market share, it must:

Accepted Answer

A)  advertise using multimedia.
B)  reduce prices.
C)  exceed minimum standards of acceptability for its products or services.
D)  establish an Internet Web site.
E)  broaden its mission statement.F) B) and E)
G) A) and B)

Question 8

"To inspire and nurture the human spirit-one cup and one neighborhood at a time." This statement from Starbucks is an example of a:

Accepted Answer

A)  vision
B)  core competency
C)  strategy
D)  goal
E)  mission statementF) B) and D)
G) A) and B)

Question 9

A characteristic that was once an order winner may become an order qualifier.

Accepted Answer

A) True 
 B)False

Question 10

Increasing the service offered to the customer makes it more difficult to compete on the basis of:

Accepted Answer

A)  order qualifiers.
B)  customization.
C)  quality.
D)  price.
E)  flexibility.F) A) and C)
G) A) and B)

Question 11

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

Accepted Answer

A) True 
 B)False

Question 12

A mission statement should provide a guide for the formulation of strategies for the organization.

Accepted Answer

A) True 
 B)False

Question 13

Improving efficiency will guarantee a similar improvement in productivity.

Accepted Answer

A) True 
 B)False

Question 14

An organization's mission statement serves as the basis for:

Accepted Answer

A)  environmental scanning.
B)  core competencies.
C)  operating procedures.
D)  distinctiveness.
E)  organizational goals.F) C) and E)
G) B) and E)

Question 15

Outsourcing tends to improve quality but at the cost of lowered productivity.

Accepted Answer

A) True 
 B)False

Exam 2: Competitiveness, Strategy, and Productivity

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

Correct Answer
verified

The ratio of good output to quantity of raw material input is called

Correct Answer
verified

Productivity is defined as the ratio of input to output.

Correct Answer
verified

Which mission stragegy has a narrow scope?

Correct Answer
verified

Outsourcing tends to improve quality but at the cost of lowered productivity.

Correct Answer
verified

A mission statement should provide a guide for the formulation of strategies for the organization.

Correct Answer
verified

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of __ becoming over time.

Correct Answer
verified

A characteristic that was once an order winner may become an order qualifier.

Correct Answer
verified

Suppose a country's productivity last year was 84. If this country's productivity growth rate of 5 percent is to be maintained, this means that this year's productivity will have to be:

Correct Answer
verified

A productivity increase in one operation that does not improve overall productivity of the business is not

Correct Answer
verified

For an organization to grow its market share, it must:

Correct Answer
verified

Improving efficiency will guarantee a similar improvement in productivity.

Correct Answer
verified

An organization's mission statement serves as the basis for:

Correct Answer
verified

"To inspire and nurture the human spirit-one cup and one neighborhood at a time." This statement from Starbucks is an example of a:

Correct Answer
verified

Increasing the service offered to the customer makes it more difficult to compete on the basis of:

Correct Answer
verified

Exam 2: Competitiveness, Strategy, and Productivity

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

Correct AnswerverifiedShow Answer

The ratio of good output to quantity of raw material input is called

Correct AnswerverifiedShow Answer

Productivity is defined as the ratio of input to output.

Correct AnswerverifiedShow Answer

Which mission stragegy has a narrow scope?

Correct AnswerverifiedShow Answer

Outsourcing tends to improve quality but at the cost of lowered productivity.

Correct AnswerverifiedShow Answer

A mission statement should provide a guide for the formulation of strategies for the organization.

Correct AnswerverifiedShow Answer

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of ______________ becoming ____________ over time.

Correct AnswerverifiedShow Answer

A characteristic that was once an order winner may become an order qualifier.

Correct AnswerverifiedShow Answer

Suppose a country's productivity last year was 84. If this country's productivity growth rate of 5 percent is to be maintained, this means that this year's productivity will have to be:

Correct AnswerverifiedShow Answer

A productivity increase in one operation that does not improve overall productivity of the business is not

Correct AnswerverifiedShow Answer

For an organization to grow its market share, it must:

Correct AnswerverifiedShow Answer

Improving efficiency will guarantee a similar improvement in productivity.

Correct AnswerverifiedShow Answer

An organization's mission statement serves as the basis for:

Correct AnswerverifiedShow Answer

"To inspire and nurture the human spirit-one cup and one neighborhood at a time." This statement from Starbucks is an example of a:

Correct AnswerverifiedShow Answer

Increasing the service offered to the customer makes it more difficult to compete on the basis of:

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Years ago in the overnight delivery business, providing package tracking capability gave some firms a competitive advantage. Now, all firms must offer this capability simply to be in this line of business. This is an example of __ becoming over time.

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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