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Exam 9: Leading, building, and Sustaining Performance Excellence

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Question 1

Multiple Choice

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Managers that review the company's current quality practices and procedures before implementing total quality practices are demonstrating:

A) group consciousness.
B) due diligence.
C) self assessment.
D) internal benchmarking.

E) A) and B)
F) All of the above

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Question 2

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In TQ,competitive behavior--one person against another or one group against another--is a natural state.

A) True
B) False

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Question 3

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In TQ management,performance appraisal,recognition,and reward systems place people in an internally competitive environment.

Which are the two types of activities senior leaders need to engage in as part of following up on organizational assessments?

The Baldrige National Quality Program instrument for self-assessment is called:

This perspective takes the intriguing view that in many organizations,if characteristics of subordinates,the nature of the tasks that they perform,and the guidance and incentives provided by the organization are aligned,then formal leadership tends to be unproductive or counterproductive.The reference is about:

Most firms seek to adopt a total quality philosophy because of threats to the organization's survival.

Organizational changes resulting from operational assessment activities are referred to as _____ change.

According to the _____ leadership theory,leaders adopt many of the behaviors like idealized influence,individualized consideration,inspirational motivation,and intellectual stimulation.

Contrary to some research,other evidence suggests that many organizations derive little benefit from conducting self-assessment and achieve few of the process improvements suggested by self-study.

TQ management views an enterprise as a collection of separate,highly specialized individual performers and units,linked within a functional hierarchy.

In traditional management,customers are within the enterprise and outside the domain of marketing and sales.

According to the International Quality Study best practices report,return on assets can be used to determine total quality implementation approaches.

Perhaps the most significant cause of failure to effectively implement quality initiatives is a lack of:

_____ focus on identifying whether documented procedures are being followed and are effective,and reporting the issues to management for corrective action.

The _____ approach holds that there is no universal approach to leadership.

Building and sustaining performance excellence requires all of the following EXCEPT:

_____ refers to the system of management and controls exercised in the stewardship of an organization.

In the textbook,learning that helps an organization to survive is called _____ learning,while learning that enhances the organization's capacity to create is called _____ learning.

Process change is often confined to a particular unit,division,or function of the organization.