Question 1

"Simon, I'd like you to first report your coworker's misbehavior to your immediate supervisor, not me, your division manager. I trust that the two of you can resolve the matter," said Bob Taylor. "If not, your supervisor will raise the matter with me. We follow what is called a bureaucracy approach to management, and we use the chain of command because

Accepted Answer

A)   decision making in a bureaucracy is always the most rapid."
B)   the supervisor does not need to be involved in solving problems in his/her work unit."
C)   flexibility is always important."
D)   efficiency and success are realized by following the rules in a routine and unbiased manner."
E)   a bureaucracy is always the most appropriate model for an organization."F) B) and D)
G) B) and E)

Question 2

Which of Henri Fayol's 14 principles of management refers to keeping communications within the chain of command?

Accepted Answer

A)   discipline
B)   authority
C)   unity of command
D)   scalar chain
E)   equityF) A) and D)
G) A) and B)

Question 3

Why did Henry Gantt suggest that frontline supervisors should receive a bonus for each of their workers who completed their assigned daily tasks?

Accepted Answer

A)   Stronger employees would be motivated to do some of the work of the weaker employees.
B)   More productive employees would prefer a flat daily wage rather than a piecerate system.
C)   Supervisors would be motivated to provide extra attention and training to weaker employees.
D)   Top-level managers would be motivated to do the work of the supervisors.
E)   Supervisors would focus on meeting the human needs of their employees rather than their productivity.F) All of the above
G) C) and E)

Question 4

Sandra is an intelligent, enthusiastic, and hardworking person. Yet her manager constantly yells at her and micromanages her. Sandra's manager is applying Douglas McGregor's Theory X. Why do you think that he uses this approach?

Accepted Answer

A)   He believes that there is no "one best way" to manage.
B)   He believes that workers are lazy, irresponsible, and require constant supervision.
C)   He believes that Sandra's needs for self-fulfillment are met by Abraham Maslow's hierarchy of needs.
D)   He believes that promoting esprit de corps-a unity of interests between employees and management-is important.
E)   He believes in management by objective (MBO) .F) C) and D)
G) B) and D)

Question 5

________, in the context of the systems theory, are situational characteristics.

Accepted Answer

A)   Systems
B)   Additions
C)   Experiments
D)   Inventories
E)   ContingenciesF) B) and E)
G) A) and C)

Question 6

In the context of the origins of management, the emergence of the Hawthorne effect drove managers to strive for further growth.

Accepted Answer

A) True 
 B)False

Question 7

A criticism of the human relations approach to management is that

Accepted Answer

A)   too much authority may be vested in too few people.
B)   rules need to be followed in a routine and biased manner.
C)   the important characteristics of the formal organization are ignored.
D)   procedures may become the ends rather than the means.
E)   production tasks are reduced to a set of routine procedures that lead to quality control problems.F) B) and E)
G) A) and C)

Question 8

________ is a classical management approach that attempted to build into operations the specific procedures and processes that would ensure coordination of effort to achieve established goals and plans.

Accepted Answer

A)   Scientific management
B)   Administrative management
C)   Systematic management
D)   Human relations
E)   BureaucracyF) A) and E)
G) B) and D)

Question 9

________ refer(s)  to reductions in the average cost of a unit of production as the total volume produced increases.

Accepted Answer

A)   Smoothing
B)   Buffering
C)   Systematic management
D)   Economies of scale
E)   Quantitative managementF) B) and E)
G) None of the above

Question 10

In the development of the assembly line for the manufacture of the Model T, Ford studied and standardized the steps and equipment necessary to assemble automobiles, selecting the "the one best way" to complete tasks. In doing so, Ford used the ________ management approach.

Accepted Answer

A)   systematic
B)   bureaucratic
C)   scientific
D)   administrative
E)   quantitativeF) A) and B)
G) A) and C)

Question 11

In the context of Henri Fayol's 14 principles of management, ________ refers to making expectations clear and punishing violations.

Accepted Answer

A)   order
B)   authority
C)   scalar chain
D)   subordination of individual interest to the general interest
E)   disciplineF) A) and D)
G) All of the above

Question 12

The values, goals, skills, and attitudes of managers and workers in an organization are examples of

Accepted Answer

A)   inventories.
B)   outputs.
C)   esprit de corps.
D)   tasks.
E)   contingencies.F) None of the above
G) B) and D)

Question 13

"Herb, Bernice is your best worker even though she is relatively new, and she has a great attitude," said Cara, Herb's manager. "I advise you to stop yelling at her and nit-picking her work." In the context of McGregor's Theory X, what might happen if Herb does not heed Cara's advice?

Accepted Answer

A)   Bernice will begin acting in a lazy and unmotivated fashion, requiring tight supervision (self-fulfilling prophecy) .
B)   Bernice will begin seeking outlets for her creative talent (contingency) .
C)   Bernice will aspire toward a career in the profession of management (administrative effect) .
D)   Bernice will seek alternative approaches to her work (flexible process) .
E)   Bernice will seek to accomplish more with less (economy of scale) .F) None of the above
G) B) and C)

Question 14

Describe the systematic approach to management.

Accepted Answer

The systematic management approach attem...

Question 15

With regard to diversity, what does Professor Martin Davidson communicate to students and business leaders in his teaching, research, consulting, and influential book, The End of Diversity as We Know It: Why Diversity Efforts Fail and How Leveraging Difference Can Succeed?

Accepted Answer

Answers will vary, but they sh...

Question 16

Henry Fayol identified five functions of management: planning, organizing, commanding, coordinating, and controlling. These are similar to the traditional four functions of management:

Accepted Answer

A)   planning, organizing, leading, and controlling.
B)   planning, organizing, leading, and communicating.
C)   planning, organizing, listening, and communicating.
D)   power, organization, leadership, and control.
E)   planning, oversight, leading, and controlling.F) A) and E)
G) All of the above

Question 17

The ________ approach was the first to emphasize informal work relationships and worker satisfaction, and it emerged from a scientific management study that resulted in the discovery of the Hawthorne effect.

Accepted Answer

A)   human relations
B)   Hawthorne studies
C)   bureaucracy
D)   administrative management
E)   scientific managementF) A) and B)
G) C) and D)

Question 18

According to Abraham Maslow, the most advanced human need is for

Accepted Answer

A)   esteem.
B)   love or belonging.
C)   self-actualization.
D)   safety.
E)   homeostasisF) A) and E)
G) B) and E)

Question 19

________ refers to people's reactions to being observed or studied resulting in superficial rather than meaningful changes in behavior.

Accepted Answer

A)   Esprit de corps
B)   The division of labor
C)   The Hawthorne effect
D)   Subordination of individual interest to the general interest
E)   Scientific managementF) A) and D)
G) B) and D)

Question 20

One of the 14 principles of management identified by Henri Fayol was the subordination of individual interest to the general interest.

Accepted Answer

A) True 
 B)False

Exam 2: The Evolution of Management

With regard to diversity, what does Professor Martin Davidson communicate to students and business leaders in his teaching, research, consulting, and influential book, The End of Diversity as We Know It: Why Diversity Efforts Fail and How Leveraging Difference Can Succeed?

Correct Answer
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Answers will vary, but they sh...
View Answer

Describe the systematic approach to management.

Correct Answer
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The systematic management approach attem...
View Answer

The values, goals, skills, and attitudes of managers and workers in an organization are examples of

Correct Answer
verified

Sandra is an intelligent, enthusiastic, and hardworking person. Yet her manager constantly yells at her and micromanages her. Sandra's manager is applying Douglas McGregor's Theory X. Why do you think that he uses this approach?

Correct Answer
verified

A criticism of the human relations approach to management is that

Correct Answer
verified

Which of Henri Fayol's 14 principles of management refers to keeping communications within the chain of command?

Correct Answer
verified

The ________ approach was the first to emphasize informal work relationships and worker satisfaction, and it emerged from a scientific management study that resulted in the discovery of the Hawthorne effect.

Correct Answer
verified

According to Abraham Maslow, the most advanced human need is for

Correct Answer
verified

________ is a classical management approach that attempted to build into operations the specific procedures and processes that would ensure coordination of effort to achieve established goals and plans.

Correct Answer
verified

In the development of the assembly line for the manufacture of the Model T, Ford studied and standardized the steps and equipment necessary to assemble automobiles, selecting the "the one best way" to complete tasks. In doing so, Ford used the ________ management approach.

Correct Answer
verified

"Herb, Bernice is your best worker even though she is relatively new, and she has a great attitude," said Cara, Herb's manager. "I advise you to stop yelling at her and nit-picking her work." In the context of McGregor's Theory X, what might happen if Herb does not heed Cara's advice?

Correct Answer
verified

________ refer(s) to reductions in the average cost of a unit of production as the total volume produced increases.

Correct Answer
verified

Why did Henry Gantt suggest that frontline supervisors should receive a bonus for each of their workers who completed their assigned daily tasks?

Correct Answer
verified

In the context of the origins of management, the emergence of the Hawthorne effect drove managers to strive for further growth.

Correct Answer
verified

One of the 14 principles of management identified by Henri Fayol was the subordination of individual interest to the general interest.

Correct Answer
verified

________ refers to people's reactions to being observed or studied resulting in superficial rather than meaningful changes in behavior.

Correct Answer
verified

Correct Answer
verified

Henry Fayol identified five functions of management: planning, organizing, commanding, coordinating, and controlling. These are similar to the traditional four functions of management:

Correct Answer
verified

________, in the context of the systems theory, are situational characteristics.

Correct Answer
verified

In the context of Henri Fayol's 14 principles of management, ________ refers to making expectations clear and punishing violations.

Correct Answer
verified

Exam 2: The Evolution of Management

With regard to diversity, what does Professor Martin Davidson communicate to students and business leaders in his teaching, research, consulting, and influential book, The End of Diversity as We Know It: Why Diversity Efforts Fail and How Leveraging Difference Can Succeed?

Correct AnswerverifiedAnswers will vary, but they sh...View AnswerShow Answer

Describe the systematic approach to management.

Correct AnswerverifiedThe systematic management approach attem...View AnswerShow Answer

The values, goals, skills, and attitudes of managers and workers in an organization are examples of

Correct AnswerverifiedShow Answer

Sandra is an intelligent, enthusiastic, and hardworking person. Yet her manager constantly yells at her and micromanages her. Sandra's manager is applying Douglas McGregor's Theory X. Why do you think that he uses this approach?

Correct AnswerverifiedShow Answer

A criticism of the human relations approach to management is that

Correct AnswerverifiedShow Answer

Which of Henri Fayol's 14 principles of management refers to keeping communications within the chain of command?

Correct AnswerverifiedShow Answer

The ________ approach was the first to emphasize informal work relationships and worker satisfaction, and it emerged from a scientific management study that resulted in the discovery of the Hawthorne effect.

Correct AnswerverifiedShow Answer

According to Abraham Maslow, the most advanced human need is for

Correct AnswerverifiedShow Answer

________ is a classical management approach that attempted to build into operations the specific procedures and processes that would ensure coordination of effort to achieve established goals and plans.

Correct AnswerverifiedShow Answer

In the development of the assembly line for the manufacture of the Model T, Ford studied and standardized the steps and equipment necessary to assemble automobiles, selecting the "the one best way" to complete tasks. In doing so, Ford used the ________ management approach.

Correct AnswerverifiedShow Answer

"Herb, Bernice is your best worker even though she is relatively new, and she has a great attitude," said Cara, Herb's manager. "I advise you to stop yelling at her and nit-picking her work." In the context of McGregor's Theory X, what might happen if Herb does not heed Cara's advice?

Correct AnswerverifiedShow Answer

________ refer(s) to reductions in the average cost of a unit of production as the total volume produced increases.

Correct AnswerverifiedShow Answer

Why did Henry Gantt suggest that frontline supervisors should receive a bonus for each of their workers who completed their assigned daily tasks?

Correct AnswerverifiedShow Answer

In the context of the origins of management, the emergence of the Hawthorne effect drove managers to strive for further growth.

Correct AnswerverifiedShow Answer

One of the 14 principles of management identified by Henri Fayol was the subordination of individual interest to the general interest.

Correct AnswerverifiedShow Answer

________ refers to people's reactions to being observed or studied resulting in superficial rather than meaningful changes in behavior.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

Henry Fayol identified five functions of management: planning, organizing, commanding, coordinating, and controlling. These are similar to the traditional four functions of management:

Correct AnswerverifiedShow Answer

________, in the context of the systems theory, are situational characteristics.

Correct AnswerverifiedShow Answer

In the context of Henri Fayol's 14 principles of management, ________ refers to making expectations clear and punishing violations.

Correct AnswerverifiedShow Answer

Correct Answer
verified
Answers will vary, but they sh...
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Correct Answer
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The systematic management approach attem...
View Answer

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